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Cincom Encompass


Latest Content From Cincom Encompass

Whitepaper: Call Center's Role in CIM

by Cincom EncompassJan 13, 2012

This paper published by Cincom Systems describes the role of Customer Relationship Management (CRM) in Call Center. Companies can improve the overall quality of customer interaction while streamlining customer requests and orders. As a result, organizations are achieving increased customer loyalty and satisfaction and ultimately greater profitability. In addition, they are discovering that equipping the call center with the proper tools also reduces the frustration and improves the attitude and


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