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Whitepaper: The Strategic Role of ITIL in the Oblicore Ecosystem

by OblicoreJan 01, 2008

The Information Technology Infrastructure Library (ITIL) has created a framework for service level management (SLM) that is recognized as the de facto standard by leading IT organizations worldwide - already BSI’s BS15000 standard and recently the ISO/IEC 20000 standard. ITIL outlines the roles, responsibilities, activities, and best practices that help organizations improve service delivery, boost operational effectiveness, reduce costs, and enhance the satisfaction of service consumers. Because of their broad acceptance and proven utility, ITIL service delivery best practices are incorporated into the Oblicore Guarantee system.