UBM: TECH DIGITAL RESOURCE LIBRARY

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Whitepaper: Where Does Event Management Fit Within ITIL?

by Dream CatchersJan 13, 2012

ITIL (Information Technology Infrastructure Library) describes the processes needed by IT Service Management to manage the IT infrastructures efficiently and effectively in order to guarantee the services agreed upon by the IT organization and its customers. The processes are divided into two primary process areas, Service Support and Service Delivery.