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Whitepaper: Outlook Integration for Amdocs CRM

by Vested DevelopmentJan 01, 2008

This paper is a technical description of the software product, aimed to create bi-directional integration between Amdocs CRM (hereinafter Amdocs CRM) and Microsoft Outlook (hereinafter Outlook). The paper describes key features of the Outlook Integration for Amdocs CRM (hereinafter The Solution), provides a high-level architectural overview of the solution and its components, and exhibits the functional and implementation design of each component. The Solution is developed for two versions of Amdocs CRM - 12.5 and 6. Architecture, laid down in this paper, is common for both versions of The Solution.