UBM: TECH DIGITAL RESOURCE LIBRARY

Numara Software

Serving nearly 55,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. From a single technician running a help desk to 1000 technicians managing a complex service desk, IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.

Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training, and support.

Our Website: http://www.numarasoftware.com


Latest Content From Numara Software

Whitepaper: 10 Ways To Help Your Help Desk

by Numara SoftwareJan 13, 2012

Information technology has become an integral part of every business. Unfortunately, many IT organizations are facing flat or declining budgets for 2009, while also under pressure to deliver greater service and support to their end users. As more IT incident volumes continue to rise?in part because technology continues to become more complex?additional money is not being allocated to meet the increased demand for technical support operations. IT spends so much time on avoidable issues such


Whitepaper: Demystifying ITIL: Recommendations for the SME Market

by Numara SoftwareJan 13, 2012

Businesses investigating how ITIL processes would help need to bear in mind organizational dynamics, maturity and resources as part of the assessment. This is important as SMEs tend to experience frequent business changes necessary to satisfy continual and, at times, explosive growth. Corporate control requirements such as Sarbanes-Oxley can also affect ITIL. Numara Software is attentive and committed to ITIL but cautious to adopt those ITIL best practices that are practical for the customers.