Some believe IT collaboration is the next big thing, and others say it's nothing new. By reading this thought leadership paper you will gain new understanding into how IT collaboration is defined, its benefits, and how to assess your own IT collaboration maturity.
Some believe social media in business is just hype, and some say it's the future. By reading this thought leadership paper you will gain new understanding into how social IT is defined, its benefits, and how to assess your own social IT maturity.
The next big breakthrough in IT management is here. Learn how you can reduce change risk, speed incident resolution, and improve visibility across your environment with Social IT Operations Management.
Gartner's recent magic quadrant for IT Service Support Management included no vendors as leaders or innovators. Learn why and how ITinvolve is delivering an innovative service desk solution that empowers IT staff through social collaboration and visualization to improve incident analysis and triage to speed incident resolution time.
There is no shortage of reasons why CMDB initiatives fail. A lack of trust in the data, the time consuming nature of these projects, and the inability of end users to see their value are frequently cited. Discover how the features of a revolutionary, cloud approach compare to a traditional CMDB and learn how it can handle complex IT environments and improve change, incident, and asset management.
Today's IT service management tools were defined and built to eliminate the human element by focusing on automation. Although automation is important, equally important is the knowledge of the human element. See how critical knowledge can be captured from any source and utilized to solve the growing complexity of operational challenges in today's IT environments.
Service Management tools have seen little innovation in 20 years. Learn how a new cloud-based approach provides a personalized social platform where your IT professionals can see a comprehensive view of your IT environment, collaborate and share collective expertise, are provided user relevant analysis on impacts of changes, incidents, and problems, and can quantifiably reduce the time it takes to diagnose and resolve issues.