TECH DIGITAL RESOURCE LIBRARY

Seneca


Whitepaper: 6 Steps to Success: Boosting Customer Satisfaction and Profits Through Outsourced Customer Technical Support

by SenecaJan 01, 2008

Outsourcing customer technical support involves both technical and business considerations. In the right situation, outsourcing may enable organization to save money, increase ROI and optimize scarce resources, while providing customers access to timely and successful support. The paper published by Seneca Corporation describes the six of the most important criteria’s to be evaluated in trusting another organization with ones client relationships.