It is widely acknowledged that the IT function is comprised of technology and process silos and that this environment needs to change. For example, focusing on application performance requires that network and security operations work closely together. The deployment of IP Telephony is causing voice and network operations to converge, and the deployment of metropolitan Ethernet is requiring LAN and WAN groups to merge. Also driving change are increasing multi-function devices such as VPN/Remote
The growth of mobility, extension of the enterprise, and business expectations for instant gratification are leading to Unified Communication, federated connectivity, and automated provisioning of end-to-end services. KPMG takes a look at challenges and solutions ahead in this presentation.