Gomez, Inc. is a leading on-demand infrastructure provider for web application experience management solutions, helping business ensure quality web experiences for their customers. More than 1,000 companies use Gomez« ExperienceFirst™ services worldwide, including 14 of the top 20 most visited websites. Gomez provides a comprehensive solution for managing the web application experience from development through deployment and the entire application life cycle, featuring visual, functional and load testing, actual end-user and active website monitoring, competitive benchmarking, and more than 40,000 data sources worldwide.

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Whitepaper: Why the Mobile Web is Disappointing End-Users: A Market Research Study

by GomezMay 06, 2010

One thing is clear ´┐Ż the mobile web has crossed the chasm ´┐Ż to the benefit of organizations everywhere. Yet what are mobile users´┐Ż expectations and how do they characterize the current mobile web experience? To find out, Gomez, Inc. commissioned Equation Research to conduct a study of consumers´┐Ż mobile Internet usage and perceptions.

Whitepaper: Beating the Browser Wars: How to Win the Battle for Web Performance

by GomezMay 06, 2010

With Internet Explorer´┐Żs dominance waning and Firefox, Safari, Google Chrome and a host of others catching up fast, managing browser diversity is becoming increasingly challenging. Plus there are multiple versions of each browser in use, underscoring a fact of life for website designers, web application developers, and your entire IT department: web pages can look and perform differently from one browser to another.

Whitepaper: 12 Steps to Ensure Successful SaaS Delivery - How to protect revenue, renewals, and customer satisfaction

by GomezMay 06, 2010

SaaS leaders like Omniture,, and Webex have known for years that performance problems can impact customer experience and have a huge impact on revenues, renewals, brand perception and overall user satisfaction.

Savvy SaaS leaders know that overall Web performance ´┐Ż including availability, responsiveness and consistency ´┐Ż needs to be a top concern in order to protect their customer experiences and minimize Web performance issues before they have a catastrophic impact on revenue. This means delivering superior Web experiences during period of high growth, for their most important clients, and for key user segments.

Read Gomez´┐Żs ´┐Ż12 Steps to Ensure Successful SaaS Delivery´┐Ż can help you identify performance problems that can impact user satisfaction, service level compliance, and let you know how you perform against the competition.

Whitepaper: When more Website visitors hurt your business: Are you ready for peak traffic?

by GomezMay 06, 2010

Peak Online Traffic Periods are critical since more Web visitors mean more revenue opportunities. Yet what are consumers´┐Ż expectations during peak traffic times, and how do they behave if/when they experience poor web performance? To find out, Gomez commissioned Equation Research to conduct a study of consumer Internet usage experiences during peak traffic times.

Whitepaper: Cloud Computing and Web Application Performance: The Risks of Adopting the Cloud

by GomezMay 06, 2010

Any business considering cloud computing to support its customer-facing Web applications must look beyond the cloud´┐Żs cost savings and scalability and evaluate how cloud adoption will impact the end-user experience.

This whitepaper addresses the Web experience challenges companies must address when adopting the cloud. It offers perspective and best practices to achieve world-class Web performance and assist in the evaluation of cloud providers and development of cloud performance SLAs.

Whitepaper: The 9 Noble Truths of Custom Experience: Website Wisdom for Everyone in the Organization

by GomezFeb 08, 2008

Teams will only build better user experiences when everyone involved in Web application development — from senior executives to operations staffers — understand how their contributions impact the Website visitors experience. Team members must understand their roles, as well as the requirements and expectations of peers.

Fundamental goals of quantifiable Website performance include:
- Availability: Percentage of time a site is present to end-users.
- Responsiveness: The time it takes for pages/objects/applications to load.
- Consistency: Variability of response times across networks, geography, user types, and more.
- Functionality: The operation of user paths and applications.
- Validity: Assurance that the correct content is delivered.

The stakes couldn't be higher: poor performance may drive customers to high-cost service channels — or worse, to competitors. Given the impact of decisions made throughout the Web application development process, it's easy to see why the collective approach is the only way to guarantee a successful outcome. In this white paper readers receive more than 250 years of collective wisdom on delivering the online experience today's users demand. In addition to the nine noble truths of customer experience, readers receive a brief self-assessment to rate their organization's online effectiveness.