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Norwich Group


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Whitepaper: The Disciplines of CRM

by Norwich GroupJan 01, 2008

This paper published by CRM Today describes that Customer Relationship Management (CRM) Software is a tool and the implementation and use of a good tool is as important as good equipment in any professional endeavor. As with most endeavors, this particular tool requires a total immersion from management down through all the players on the team and a discipline that produces winning results. Few of the Disciplines of CRM such as CRM - Data requirements, CRM - Today, CRM - At Midlife, CRM - Uses


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