GMT Corporation

GMT's workforce management and performance optimization solutions enable companies to improve customer service and sales across their enterprise, while decreasing labor expenses. The company's product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools that can be deployed in a company's contact center, branch office and back office departments.

GMT serves enterprise clients across multiple vertical industries worldwide, including Country Home Products, Nielsen Media, Bank of the West, Zions Bancorporation, Ingenico, West Midlands Police, Contact 1-2-1 and Yarra Valley Water, among others. GMT is a recognized industry leader in client satisfaction due to its unique SureServices client care methodology. The company is privately held with headquarters in Atlanta, Georgia and offices in the U.K., Australia and India.

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Latest Content From GMT Corporation

Whitepaper: Improving Bottom Line Performance Through Precision Forecasting And Scheduling

by GMT CorporationMar 05, 2009

Whether in a contact center or bank branch environment, workforce managers everywhere face the constant challenge of balancing the yin and yang priorities of service levels and labor costs. This is especially true in today's economic environment where inaccurate forecasts can lead to poor scheduling decisions and can have dramatic impact on bottom line profitability. In this guide, GMT Corp. analyzes how to improve bottom-line performance in contact centers and bank branches through precision forecasting and scheduling. This guide assesses the oscillations in average contact center operations and how oscillations can be minimized to create a profitable balance between supply (agents) and demand (inbound/outbound calls).