TECH DIGITAL RESOURCE LIBRARY

INETCO Systems Ltd.

INETCO Systems Limited creates business transaction management software and communications gateway solutions for payment networks and financial application performance management. The Company's flagship product, INETCO Insight, delivers easy, fast access to complete, real-time transaction information for customer service teams, IT teams and senior executives that need to anticipate transaction issues and confidently manage complex, ever-changing transaction environments. A recognized technology leader in the TCP/IP payment transactions space, INETCO products are currently deployed within financial, retail, and telecommunications environments in more than 50 countries. INETCO is based in Vancouver, British Columbia. For more information, visit http://www.inetco.com

Our Website: http://www.inetco.com


Latest Content From INETCO Systems Ltd.

Video: Agent vs. Agentless - The application performance and transaction monitoring debate

by INETCO Systems Ltd.Apr 01, 2011

For years, IT managers and application performance management teams have argued about the pros and cons of agent versus agentless monitoring software. But when it comes to business transaction management (BTM), there is a clear benefit tied to agentless deployment solutions. This is especially true if you are monitoring virtual and cloud-based applications and third party network environments.


Whitepaper: Cash N Go - Leading the ISO industry in customer service reliability with INETCO Insight

by INETCO Systems Ltd.May 10, 2010

Cash �N Go processes thousands of financial transactions for their customers each day, generated from a variety of rural communities and major city centers. Their core business is built on guaranteeing the continuous uptime and reliability of all their ATMs in a cost effective manner. Some of the operational challenges associated with efficiently running this growing, nation-wide ATM network include: * Managing the performance of rural community dial-up ATMs * Quickly isolating the source of payment transaction issues * Determining the transaction issue scope and assigning priority to open trouble tickets This case study details how INETCO Insight helped Cash N Go lead the ISO industry in: � Exceptional customer service reliability � Optimized business transaction management processes � Improved dial-up ATM uptime reliability � Significantly decreased transaction failure error rates � Reduced average Mean Time to Repair (MTTR) � Improved assignment and prioritization of trouble tickets � Quick isolation of root cause transaction issues Here�s what Cash N Go has to report: �INETCO Insight has helped Cash N Go mitigate customer service risk and differentiate itself from other ISO�s by enabling proactive management of our customer�s transaction environments. With visibility into the complete end-to-end payment transaction path, it is easy for us to quickly ascertain where the problem lies, and whose job it is to fix it.� - Angie Mercier, CFO - Cash N Go


Video: INETCO Insight of the Week #04 - Getting Down to Business with Transaction Metrics that Matter

by INETCO Systems Ltd.Jul 16, 2010

Banks, payment processors and other financial institutions need to reduce the risk of undetected stand-ins, improve straight through processing rates, identify transaction slowdowns, and resolve application or network outages by quickly getting to the heart of business transaction metrics that matter. Management of a complex payment transaction environment has traditionally required hours of resource-intensive data gathering and troubleshooting by capturing and correlating network, application and transaction --level messages and timings into one, consolidated view. This process seems archaic when weighed against the immense pressure to guarantee the reliability of the customer's real-time, mission critical Electronic Funds Transfer Interfaces including ATMs, POS terminals, IVR systems, internet banking, third party bill payments, and the list goes on and on. Business Transaction Management has had a profound effect on IT's ability to proactively anticipate and troubleshoot application performance and network reliability issues. BTM has helped these teams decrease the average Mean Time to Repair by at least 50% by giving them the ability to quickly navigate through large volumes of financial transaction data for faster troubleshooting, reporting and investigation.


Video: INETCO Insight of the Week #5 - Combating The "Data Dilemma" with INETCO Insight

by INETCO Systems Ltd.Jul 02, 2010

How powerful is complete transaction data at your fingertips? Hard question to answer if you have never experienced this before. We live in a world of fragmented data. Most payment processors out there have a number of network management, application performance monitoring, and transaction log tools that provide deep dive information for application or switch performance and network infrastructure analysis. The downside of these deep dive tools is a lack of visibility into clouds, third party services, and a complete view of end-to-end transaction performance. Piecing multi-sourced data together is a resource-intensive, and sometimes impossible process. INETCO Insight is a light-weight, next generation business transaction management product for managing ATM, POS, and other EFT transactions. The cool factor: we provide complete, correlated network-, application- and transaction- level information, coupled with powerful querying capabilities to quickly extract the knowledge you need for fraud analysis, problem isolation, capacity planning and third party service level monitoring. Sit back, watch the other demos and video testimonials posted on YouTube. Read our case studies and whitepapers. Contact INETCO and learn how we can help you experience complete transaction data at your fingertips.


Video: INETCO's Insight of the Week #2 - Fraud Squad, We Applaud You!

by INETCO Systems Ltd.May 22, 2010

Payment processors and other financial institutions devote a significant amount of time and effort to transaction monitoring, fraud analysis and the ability to isolate the heart of matters. In most environments, these "fraud squad" teams are still left piecing together transaction fragments, card trails, and network diagnostics like a shattered antique vase. But the time has come to work smarter not harder. Fraud squads are long overdue for new technology that can easily adapt to growing payment environments, shorten forensic cycles and provide the complete, granular transaction data and real-time alerting capabilities needed to proactively do their jobs.


Video: INETCO's Insight of the Week #3 - Seeking Shelter from the Blamestorm

by INETCO Systems Ltd.Jun 07, 2010

It's common to have a variety of partners managing various pieces of your payment processing environment - such as the payment networks, data centers, the switch technology, authorization gateways, issuers, and the banking systems -- especially as new services are tacked on, and mergers and acquisitions continue to rock the payment processing industry. But verifying the performance of silo'd departments and third party partners responsible for major components of your ATM and POS payment transaction channels is not an easy task. Business transaction management software can help you ensure transaction response times and completion rates meet expected third party service level agreements. BTM will help you to monitor and manage the performance of all your payment processing components, without spending significant amounts of time and money on partnership management. Also extend your monitoring beyond your payment processing environment to gain a complete view of third party external links such as authorization gateways, issuers and telcos. Avoid the blamestorm, and make sure you are getting what you paid for.


Video: Monitoring Your Globe-Trotting Payment Transactions

by INETCO Systems Ltd.Jan 13, 2011

How to manage the performance of payment transactions as they traverse multiple protocols, EFT networks, and critical applications you do not own. Managing payment transactions has gotten more complex due to the consumer's increasing adoption of electronic alternatives for payments such as PayPal, Amazon Payments, Square and Google, the emergence of new channels types such as mobile payments, and the financial industry's ongoing push towards globalization. It is becoming more and more challenging to manage the performance of transactions as they traverse multiple protocols, EFT networks, and new alternative payment applications. In this video Loki Jorgenson, INETCO's Chief Scientist, explains how business transaction management solutions will help you monitor your payment processing transactions even in the most complex of payment system environments.


Whitepaper: North Shore Credit Union - An Opportunity for Growth through Technology Change

by INETCO Systems Ltd.Mar 31, 2010

Banking on the importance of �member intimacy,� North Shore Credit Union (NSCU) is transforming the traditional banking experience with an approach that is more closely aligned with a visit to the spa than a financial institution. Headquartered in one of BC�s most affluent neighbourhoods, this customer focused approach has resulted in an enormous influx of new business and asset generation for NSCU.

Moving away from a completely outsourced model, NSCU has recently adopted the TEMENOS T24 banking system. While NSCU relies on vendor partnerships to manage their payment and network data center, switch technology maintenance, and the reliability of their new core banking platform, the Credit Union is accountable for the overall seamless functionality and compatibility of all these components. With the deployment of INETCO Insight, NSCU has been able to:
� Guarantee a risk-free migration to a new banking platform
� Gain visibility into the performance of partners responsible for various components of the ATM and POS payment transaction channels
� Establish real-time alerts to quickly meet regulatory compliance for POS, ATM and debit card transaction fraud prevention

�We couldn�t have migrated to our new banking platform unless we could prove we were able to manage the operational and service disruption risk associated with new technology roll-outs,� says Fred Cook, CIO of North Shore Credit Union. �INETCO Insight gave us the quickest and most lightweight solution to real-time transaction monitoring. The INETCO tool contributed toward our whole strategy in a positive way."


Whitepaper: North Shore Credit Union An Opportunity for Growth through Technology Change

by INETCO Systems Ltd.Apr 13, 2010

Banking on the importance of �member intimacy,� North Shore Credit Union (NSCU) is transforming the traditional banking experience with an approach that is more closely aligned with a visit to the spa than a financial institution. Headquartered in one of BC�s most affluent neighborhoods, this customer focused approach has resulted in an enormous influx of new business and asset generation for NSCU. The Business Problem To continue taking advantage of growth opportunities and delivering exceptional customer service offerings, NSCU needed to break down its operational silos and migrate to a modern, functionality rich, operating environment that fully integrated with other corporate-wide systems. NSCU chose to move away from a completely outsourced model, and become the first financial institution in Canada to adopt TEMENOS T24, a new world-leading banking system engineered by TEMENOS. The added complications involved with offering an undisrupted, always-available service meant NSCU needed a real-time transaction monitoring solution designed to: � Quickly identify fraudulent transactions and meet regulatory compliance for POS, ATM and debit card fraud prevention � Proactively manage and verify the performance of all the payment processing components, without spending significant amounts of time and money on IT and partnership management � Manage the risk associated with integrating a new banking platform into a 24/7 real-time ATM and POS environment The NSCU chose INETCO Insight?, a business transaction management solution by INETCO? Systems Limited, to address the needs outlined above.


Whitepaper: Open Solutions Canada - Mitigating Risk with INETCO Insight

by INETCO Systems Ltd.Jun 30, 2009

Open Solutions Inc. provides cutting-edge banking technologies and payment transaction processing solutions that help customers compete in the international financial services marketplace. As Open Solutions' service offerings expand, they have identified the need to track financial transactions from beginning to end, so that any service problems or potential cost-saving efficiencies could be proactively detected. They need to monitor financial transaction quality in a passive way that required little service disruption for their customers and does not add to the complexity of their growing IT infrastructure. Read how INETCO Insight�s business transaction management functionality and deployment architecture fit Open Solutions� business needs.