ShoreTel's Unified Communications system encompasses phones, switches, and software that are designed to allow easy deployment and rapid flexibility, and deliver world-class quality. ShoreTel's IP phones provide the ultimate in ergonomic and aesthetics design, as well as superior audio quality.

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Latest Content From ShoreTel

Whitepaper: Comparison of Cisco and ShoreTel Unified Communication Solutions

by ShoreTelJun 03, 2013

In a side-by-side comparison of these two solutions, this white paper demonstrates that organizations in need of comprehensive UC solutions can avoid Cisco product shortfalls.

The flagship Cisco Unified Communications Manager (UCM) solution was assembled with technologies accumulated from several corporate acquisitions. The result is a complex solution that provides multiple user interfaces and requires extensive resources to manage. The ShoreTel UC system, by contrast, was designed to provide a single, all-in-one solution.

Offering a seamless, integrated environment for users, and a unified, easily managed solution for IT administrators, the ShoreTel UC system integrates a full range of communications capabilities, including voice, video, instant messaging, and conferencing, plus advanced tools for mobility, presence detection, and collaboration.

Compared with Cisco products, ShoreTel UC offers numerous advantages, including streamlined deployment and management, easier scalability, and a lower total cost of ownership (TCO). These factors enable businesses to capitalize on the benefits of unified communications without adding costs or complexity.

Whitepaper: Comparison of Avaya and ShoreTel Unified Communication Solutions

by ShoreTelJun 03, 2013

Unlike ShoreTel's all-in-one, all-IP solution, the Avaya platforms have been adapted from legacy technology and assembled piecemeal. The result is a complex solution that can require extensive time and resources to manage.

By contrast, the ShoreTel Unified Communications system was designed from the ground up expressly for IP to provide a single, all-in-one solution that integrates a full range of communications capabilities.

The white paper walks you through direct apples-to-apples comparisons of different aspects of each solution, including:

•  Deployment and management
•  Redundancy and availability
•  Scalability and upgrades
•  Overall total cost of ownership (TCO)
•  Customer satisfaction ratings

The paper also demonstrates that ShoreTel UC offers numerous advantages that enable businesses to capitalize on the benefits of unified communications without adding costs or complexity.

Whitepaper: Demystifying Unified Communications

by ShoreTelJun 03, 2013

Enterprises have committed to IP telephony, and completing the conversion to VoIP is just a matter of time and money. VoIP equipment sales surpassed TDM in 2003, and Infonetics projects that 89% of worldwide enterprise voice lines will be IP-PBX based for calendar year 2008. However, while IP telephony is moving into its second decade with enormous momentum, most users are still waiting for full convergence and voice-enabled applications. Increased network efficiencies have been the primary benefit of IP telephony to date as enterprises struggle with infrastructure and organizational issues. These first-generation benefits have been considerable, but the focus is now shifting to converged applications, with the initial spotlight on Unified Communications (UC).

Learn more about Unified Communications and how users and businesses can achieve next-generation benefits.

Whitepaper: Secrets Revealed: Brilliant Simplicity and Lower TCO

by ShoreTelJun 03, 2013

This white paper discusses the benefits of researching the total cost of ownership for a UC system and how businesses can lower their total cost of ownership (TCO) by selecting a simple yet sophisticated solution.

Applying the simplicity principle to selecting a Unified Communications system can result in significant cost savings over time. The total cost of ownership of a simple solution such as that from ShoreTel makes deployment easier, learning easier, and management easier as shown by third party end user surveys. We encourage businesses evaluating different UC systems to explore the total cost of ownership by using the ShoreTel TCO tool.

Whitepaper: Unified Communications Buyer's Guide

by ShoreTelJun 03, 2013

Asking the right questions early in the vetting process is essential for selecting the solution that can best meet your business goals and IT requirements.

The Unified Communications Buyer's Guide offers complete information to help you compare your options, including guidance to help you evaluate a solution's:
•  level of complexity
•  ease of use
•  total cost of ownership (TCO)
•  reliability/availability
•  customer satisfaction

Comprehensive UC solutions can pay for themselves quickly- as long as they are easy to use. Because what can seem at first glance to be simple and straightforward can in fact turn out to be complex and labor-intensive, the guide includes a section dedicated to the importance of having an in-person demo before investing in any UC solution.

This is the only way to gain first-hand understanding of the solution's functionality, its ease of deployment and management, and its overall ease of use.

Answering such key questions can help ensure that you select the right solution for your business and avoid issues later.

Whitepaper: Best Practice Tips on Building a Unified Communications Business Case

by ShoreTelJul 26, 2011

Today's IT investments require bottom-line, quantifiable truths. Unified communications (UC) is no exception. Moving to UC means not only determining which solution best fits your organizations needs - but means creating a solid business case that demonstrates a strong return on investment (ROI) and a low total cost of ownership (TCO).

This white paper tells you how to understand the benefits of UC in your organization, identify the preferred modes and means of communications, and then use that criterion as a guide to seek out the best UC solution.

Most organizations find that UC enhances user productivity or business processes � or both.

•  UC for user productivity (UC-U) concentrates on helping individual users better manage their communications. These UC capabilities include as presence status, click-to-communicate, instant messaging, and rapid set up of audio, video and Web conferences.

•  UC for business processes (UC-B) focuses on integrating communications capabilities within workflows and processes in order to enhance business activities.

Many organizations begin by focusing on using UC to enhance user productivity, but they soon find that both productivity and business processes can be improved by UC.

To achieve breakthrough results, it�s important to think about communications in a new way. Unified communications is not so much a system as it is a way of thinking about the impact of the next generation of communications capabilities on businesses large and small. This white paper helps you change your thinking.