OTRS is the leading open-source service innovation suite. The OTRS product suite comprises a Help Desk, an ITIL V3-certified IT service management (ITSM) solution, an associated iPhone App and an underlying technology platform. Over 80,000 corporate groups worldwide use OTRS to improve service, increase customer satisfaction and lower costs. OTRS is available in 27 languages, enabling multi-national corporations to consolidate their service operations onto a single, unified solution.

OTRS Group provides world-wide enterprise support, consulting and engineering including process design, implementation, customization, application support, and fully managed hosting. Key customers include industry leaders such as NASA, Siemens, Nokia, and Toshiba.

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Latest Content From OTRS Inc.

Whitepaper: OTRS Helps Alaskan School District

by OTRS Inc.Nov 16, 2010

OTRS, a leading provider of open source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, announced publication of a major case study detailing how the OTRS help desk was used to leverage an Alaskan school district´┐Żs one-person IT staff, to the benefit of teachers, parents, students, and staff.