Alta Plana Corporation

Alta Plana offers IT Strategy and Implementation services with a focus on Management, Analysis, and Dissemination of Numerical and Textual Data. We specialize in Business Intelligence, Data Warehousing, and Text Analytics technologies. We additionally offer Training and Consult to users and vendors on Product Development, Marketing, Management, and Implementation of Analytical Solutions and on use of Open Source in the Enterprise.

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Latest Content From Alta Plana Corporation

Research Report: Voice of the Customer: Text Analytics for the Responsive Enterprise

by Alta Plana CorporationJul 16, 2008

Text analytics helps insurance company business users discern and capture the Voice of the Customer from online media such as blogs, forum postings and news articles; from email, chat interactions and contact-center dialogues; and from surveys and other mechanisms for collecting customer feedback: from the totality of enterprise information sources. This research report presents a technical and business background for Voice of the Customer text analytics as well as the results of a survey of current and prospective users about their use of the technology.