Optical Image Technology

Optical Image Technology's DocFinity suite of integrated workflow, imaging, and document management software helps businesses reduce paper,streamline processes,and improve productivity.We serve customers across the globe in all markets including healthcare, insurance, education, and financial services helping them to achieve greater performance.

DocFinity software integrates seamlessly with line-of-business applications to maximize the use of existing business information. Products include document imaging, electronic forms, e-mail management, workflow, robust Web services, and more. The company has received numerous awards for its products, most recently the 2007 and 2008 ACE awards, and customers have been presented with awards for their innovative use of OIT's products. Businesses aligned with DocFinity can save time and money while yielding maximum efficiency.

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Latest Content From Optical Image Technology

Whitepaper: The Insurer's Mailroom: Six Technologies that Reduce Paper and Promote Efficiency

by Optical Image TechnologyApr 23, 2008

Most insurance companies� mailrooms are inundated daily with paper. Applications, claims, supporting documentation, photos, and correspondence create an information deluge. Staff struggle to keep pace with the paper flow, prioritizing time-sensitive materials when possible and ensuring that everyone gets the information they need. As long as documents remain in the mailroom, the goldmine of valuable papers is basically useless. In today�s business environment, there is no need for the ongoing paper chase. Mature technologies help insurers to gain control over their incoming paperwork, reduce outgoing paper, and work more effectively. Document management tools help you to capture diverse information electronically and keep time-sensitive projects moving. Enterprise content management systems provide real-time data about the business, helping management to make informed decisions more quickly and provide better service. This article describes six distinct technologies that are inherent in a robust document management suite. Scanning, bar codes, electronic forms, fax and email management, document management, and digital workflow are discussed. It explains the role of each in helping you to manage information effectively and ultimately increase your standing in the marketplace.

Whitepaper: Get Ready for Success: 7 Ways Automation Improves Underwriter Efficiency and Customer Service

by Optical Image TechnologyMar 25, 2008

Underwriting today is all about efficiency and service. Managerial expectations dictate the need to process more work, faster, often with fewer human resources, and as cost-effectively as possible. Understanding customer demands, and knowing the details of your routine business processes, records retention demands, and other legal requirements is vital to the smooth running of an underwriting department. This article explains seven ways you can tap into digital capture, storage, and process automation to maximize the talents of your staff and be more effective. Topics covered include digital capture and access to documents; standardization of processes; increasing business volume; communication with agents; integration with policy administration software; compliance; and customer service.

Whitepaper: Best Practices for Enterprise Content Management: Advice from the Trenches

by Optical Image TechnologyFeb 01, 2008

Enterprise content management (ECM) involves much more than going paperless. At the heart of ECM is your organization�s ability to access, monitor, and process your information as efficiently as possible. This article includes some recommendations for success from two professionals who collectively have almost 25 years of experience developing and implementing ECM solutions. Communication, proper planning, system functionality and administration, and monitoring and reporting are all discussed. Advice is given that will help organizations to implement their technology solutions successfully. Practical tips are also provided for business continuity planning, disaster recovery, and knowledge transfer.

Whitepaper: 5 Ways Small Insurance Companies Can Increase Efficiency and Compete Successfully with the Giants

by Optical Image TechnologyFeb 01, 2008

Since the marketing resources and corresponding name recognition of a large insurer are tough to match, the small insurer has to be ready to act quickly when opportunities present themselves to get ahead. Fortunately for them, small insurers are usually more agile and can change directions swiftly. Since fewer people are involved in making major decisions, they can respond more readily to implementing changes after a course of action has been decided upon. In addition, their tendency toward delivering high-quality customer service based on personal interaction with clients often causes customers to remain loyal, as long as they continue to be served well and costs are kept in check. This article presents five basic ways that a small insurer can use electronic document management to take full advantage of his differential advantages, increase operational efficiency, improve service, build on existing customer loyalty, and ultimately compete successfully with the giants in a challenging marketplace.

Whitepaper: Improving Performance while Addressing Compliance Initiatives: Implementing Information Governance Strategies across your Enterprise

by Optical Image TechnologyFeb 01, 2008

In order to mitigate and manage risk, organizations are adopting information governance strategies on both small and large scales to respond to specific business needs and address regulatory standards. Information governance encompasses many areas, but it focuses on the way in which organizations control the collection, management, and dissemination of their information. By implementing enterprise-wide governance standards, an organization can ensure that it is addressing the compliance requirements that are specific to its industry. At the same time, it can realize improved process management as a result. This article discusses the importance of managing risks, and lays out some strategies for data protection, compliance, and electronic discovery that simultaneously contribute to overall business efficiency.

Whitepaper: 3 Common Mistakes associated with Document Retention Strategies

by Optical Image TechnologyJan 01, 2008

The sheer volume of business information has increased exponentially since the electronic age, and can be a barrier to document retention and timely retrieval. Even email messages are now considered to be corporate records, and, as such, can be admitted as part of litigation. Consequently, retaining all of a company�s corporate information is not an option. Companies that are able to implement a successful document retention strategy recognize the need for an enterprise approach. They understand that electronic records management is a key component of success. Above all, they steer clear of three common mistakes that are associated with document retention strategies: failure to enact a company-wide retention policy, substituting a backup system for a data repository, and lack of automation in their retention/disposition strategy. This article discusses common mistakes that are made in creating document management strategies, and ways to address them proactively.

Whitepaper: Straight-through Processing -- Using Workflow to Push Information through the Communications Labyrinth at Break-neck Speed

by Optical Image TechnologyNov 01, 2007

This informational article talks about the roles of digital workflow and effective integration with line-of-business software in facilitating and enabling straight-through processing for insurers. It discusses how integration tools such as Web services and workflow enable communication between multiple line-of-business systems, databases, legacy systems, and other technologies. Readers will learn how tight integration helps them with underwriting new business; automating policy updates; settling claims; and expediting financial transactions. Digital workflow�s role in straight-through processing for underwriting, policy updates, change requests, claims, and financial transactions is explained. The article shows how interoperability of systems makes it possible for communications and processes that previously required days, or even weeks, to be propelled forward toward completion, ensuring consistency, improving service, and lowering costs.

Whitepaper: Human Resources, Electronic Document Management, and Workflow: 7 Ways to Use Technology to Maximize the Investment in Your People

by Optical Image TechnologyOct 01, 2007

The greatest asset any organization has is its people. One of the greatest challenges is managing them effectively and treating them in a manner that is consistent and fair. The ability to keep detailed records, access them quickly when they are needed, inform the right parties of important occurrences, and enable proactive decision making is critical in daily HR processes. Human resources managers are tasked with managing information from job applicants, employees, and even board members, and the challenges can be daunting. From the posting of a position through an employee�s hiring, management, and departure, detailed information has to be provided, collected, and available to meet organizational and regulatory requirements. Applications, resumes, contracts, credentials, records of disciplinary actions, reviews, union vs. non-union forms and contracts, vacations, overtime, comp time, time off requests and productivity reports are just the beginning. This article will help you understand the instrumental role technology plays in helping to eliminate paper, demonstrating ways in which organizations can streamline processes for consistency, speed, and better service. It will also show how technology can help you comply with regulations by proving consistency and fairness in your interactions with employees.

Whitepaper: Using Email Management & Workflow Software to Route Information and Maximize Efficiency

by Optical Image TechnologyAug 01, 2007

Michigan Millers Mutual Insurance Company�s Imaging Support Technician, Greg Cook, discusses how the company has integrated email management with their imaging and digital workflow system to increase data accuracy, trim processing times by as much as 33%, and save more than a thousand staff hours per year. The company has introduced DocFinity� Email Manager in Personal Lines, Commercial Lines, Agribusiness, and Claims. Faxes are also delivered as email messages that can be indexed and searched. The Claims department is able to upload hundreds of photographs into the system as email attachments. This has been a huge time-saver, reducing turnaround time for printing from 12-18 hours to just 5 minutes. By integrating email management with digital workflow, information can be picked up and processed within 30 seconds. This story explains the challenges the business faced that led to a solution that is revolutionizing the company�s efficiency and service.

Whitepaper: Panhandle Farmers Mutual Insurance Company Attains Competitive Edge with Paperless Processing

by Optical Image TechnologyJul 01, 2007

When Art Meadows took the helm of Panhandle Farmers Mutual Insurance Company in 2003, his primary objective was to change the focus and direction of the company�s operations. He recognized that Panhandle could significantly increase efficiency by incorporating technology into their office processes. In his first three years with the company, Meadows implemented more than 100 different procedural changes. The company is 100% paperless with A+ claims reports, agent commission statements, reinsurance premium submissions, actuarial opinions, and much more. In 2003, Panhandle employed 8 people; four years later, their workforce consists of just five. Nonetheless, with this 37% reduction in staff, Panhandle Farmers Mutual Insurance Company generates more premium volume than in 2003, with less of a burden for each of the remaining employees. The company anticipates growing by 35% over the next several years without having to add new staff. Read this story to learn how Panhandle has achieved this success.