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InQuira

InQuira Inc. provides software applications for web self-service, collaboration, knowledge management, and agent-assisted support built from a common technology platform that makes it possible for companies to provide a consistent customer service experience across web, phone and community channels. Featuring tight integration of search, content management, discussion forums and analytics, the InQuira platform ensures companies can author and harvest knowledge, make it accessible to the right people at the right time, and measure its effectiveness at resolving customer problems. Blue-chip customers include Nokia, 3M, Juniper Networks, RBS, Pitney Bowes, SprintNextel, and E*Trade. The company is headquartered in San Bruno, Calif. and can be reached at +1 (650) 246-5000 or via the Web at www.inquira.com.

Our Website: http://www.inquira.com


Latest Content From InQuira

Whitepaper: Content Management vs. Knowledge Management: What Insurers Need to Know about the Key Differences

by InQuiraDec 01, 2008

In today?s knowledge economy, insurance companies differentiate themselves by their capabilities for managing information. Success today is predicated on an insurer?s ability to deliver the right information to the right person at the right time, and by its ability to leverage information to improve services, sales, and productivity. While the capture and distribution of knowledge has traditionally been a strictly controlled process, this new market environment calls for more flexibility and


Whitepaper: The Human Side of Knowledge Management: How Insurers Can Unlock People Potential in the Knowledge Economy

by InQuiraDec 01, 2008

With its emphasis on people, process, and technology, knowledge management is often considered an academic discipline, a ?nice to have? complement to the core business, and an investment that may pay dividends down the road. However, it is the human element of knowledge management? the positive impact that knowledge management has on the efficacy and attitudes of customers, customer service agents, and business executives?that can deliver quantifiable business benefits to insurance


Whitepaper: 5 Best Practices for Improving Customer Service through Community-Based Collaboration

by InQuiraOct 01, 2008

By embracing the power of social networks and collaboration tools, insurance companies are seeing a boost in customer loyalty and service levels. Discover five best practices for realizing the maximum benefit of these new tools. These new channels represent a new form of communication that, at first glance, would appear to be difficult to influence, much less control. However, as these social mediums have matured, the most progressive brand stewards have recognized that embracing social networks


Whitepaper: Putting the Customer Back in Customer Service: Three Principles for Customer-Centric Support

by InQuiraJan 01, 2008

Few companies structure their support operations around optimizing each individual support interaction from the customer's perspective. The more prevalent approach is to structure support operations around technologies and processes that deflect more calls reduce call-handle times and deliver pre-defined ""solutions"" to the greatest number of people. These are not misguided objectives; customer service is a cost center for most organizations, and delivering cost-effective service is the primary


Whitepaper: In Search of the Perfect Answer: InQuira 6 for Web Self-Service and Interactive Marketing

by InQuiraJan 01, 2008

This white paper, published by InQuira, shows that it is possible to put automation in place that will overcome these problems. Customer search and navigation software from InQuira, Inc. possesses the intelligence to return either the perfect answer or the best-available answer to the user. It lets enterprises integrate and enhance the full range of customer life-cycle services available on their Web sites, from the search needs of prospects to the self-service efforts of returning customers.