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Latest Content From Salesforce.com

Whitepaper: 2013 Gartner Magic Quadrant for the CRM Customer Engagement Center

by Salesforce.comOct 14, 2013

The blend of social media engagement with CRM software is evolving the contact center into the customer engagement center. Gartner's 2013 CRM customer engagement center Magic Quadrant looks at vendors that respond to the challenge of "any channel" customer service engagement.


Whitepaper: Meet Your Customers Where They Are: Incorporating Social Media into your Customer Service Strategy

by Salesforce.comOct 11, 2013

In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues.


Whitepaper: 20 Customer Service Best Practices

by Salesforce.comOct 11, 2013

We surveyed feedback from our customers, product experts and thought leaders to come up with 20 best practices for outstanding customer service. In this eBook, we'll cover:

? How to achieve great service across channels

? How best to treat customers well

? How to build a world-class team


Whitepaper: 6 Secrets to Offering Exceptional Customer Service

by Salesforce.comOct 11, 2013

There is always room for improvement in serving your customers. In a poll, only 7% of customer experiences exceeded their expectations. In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life."


Whitepaper: A Quick Peek at How Salesforce Does Customer Service

by Salesforce.comOct 11, 2013

Want to see at a high-level how salesforce.com does customer service? In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features. From the contact center to self-service communities, see how Salesforce Service Cloud is changing the game.


Whitepaper: Enhance Your Bottom Line through your Customer Service Process

by Salesforce.comJul 25, 2013

Download this free guide from John Goodman, Vice Chairman of Customer Care Measurement and Consulting, to learn how to create a customer service process that will grow your business.


Whitepaper: Magic Quadrant for the CRM Customer Engagement Center

by Salesforce.comJun 24, 2013

The evolution of customer communications from telephony to multichannel interactions, including IM and chat, SMS, email, and social media, have created a new era in the relationship between businesses and customers, once which is based upon each customer's preferred communications modality. This evolution of the call center into a multichannel Customer Engagement Center necessitates a shift in not only engagement strategy to meet customers on the engagement medium of choice, but also an


Whitepaper: Service Cloud: Deliver Next Generation of Customer Service

by Salesforce.comDec 21, 2012

Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.


Whitepaper: Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers

by Salesforce.comDec 21, 2012

Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.

Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at