The largest federal agencies are deploying new vulnerability, configuration and remediation management tools that support interoperability standards. Any organization (not just government agencies) can better measure their security and regulatory compliance by using tools, guidelines and standards provided the Security Content Automation Protocol for enabling automation of measurement and compliance evaluation, the Office of Management and Budget's FDCC mandate for securing desktops/laptops running Windows operating systems, NIST standards and more.
Government call centers have experienced significant growth over the past two decades and have become a primary point of contact for citizens to access information and services. However, government call centers have historically lagged behind the private sector in the implementation of advanced technologies that allow for superior levels of customer service. This paper published by Noblis describes the growth of federal call center usage and examines several recent agency procurements and projects that push the boundary of traditional government call center technology.
CP (Collaboration Planning) consists of planning tools such as white boarding, chat, voice conferencing, and file sharing with numerous collaborative tools commercially available today. The DoD standard for collaboration is the Defense Collaboration Tool Suite (DCTS). This paper published by CP provides an overview of a prototype Tactical Collaboration Tool (TCT) that was developed to operate over low bandwidth wireless networks, along with recommendations for improving the Inmarsat satellite architecture.
Instant Messaging systems have only recently become part of the business collaboration process. They have quickly been accepted into this role. By providing a means to determine a persons availability, ask a quick question, and maintain continuing relationships with others, IM fills an important role. The ease of use that characterizes typical IM systems gives them a receptive audience in most organizations.
The 5000-5250 megahertz (MHz) frequency band is allocated to the Aeronautical RadioNavigation Service (ARNS) on an international basis. The 5030-5091 MHz portion is in use for Microwave Landing System (MLS) applications. The aviation community is exploring other applications in the 5091-5150 MHz band, referred to as C-band in this report, to support aeronautical applications. This paper documents a preliminary investigation on the applicability of the Wireless Local Area Network (WLAN) and cellular network technologies, for use by the airport wireless system in C-band.