TECH DIGITAL RESOURCE LIBRARY

Amcat International


Latest Content From Amcat International

Whitepaper: IP-Enabled Contact Center Implementation Strategies

by Amcat InternationalJan 01, 2008

Multiple ways of incorporating VoIP exist, including Hybrid VoIP/Circuit-switched, Single-site VoIP, Multi-site VoIP, home based agents, and off-shore VoIP deployment. Each configuration to be discussed should be examined to find the model that not only fits with where an organization stands today, but also takes into consideration all future goals.