This paper published by TeamQuest describing about Service Oriented Architecture (SOA) and What It Means to Capacity Management. It says vendors has own proprietary hardware and software solutions; actions somewhat in conflict with SOAs goal of transparent interoperability. As a result of wide variety of offerings and minimal standards, SOA means a lot of different things to a lot of different people. In this paper, authors attempt to provide a simplistic view of SOA based upon its goal of a reusable, interoperable, platform independent architecture, then discuss how this new architecture impacts capacity management organizations.
Once a decision has been made to improve service by adopting ITIL frameworks and best practices, a plan must be developed to implement the changes to the organizations. The risk of a full implementation is that some processes may not operate immediately as expected and therefore impact business processes. Other ITIL proponents feel that IT and business leaders should choose a staged approach when implementing the ITIL framework and best practices because the impact of change on the organization is overwhelming. This TeamQuest paper more closely examines the conservative staged approach.