CSO Insights

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Whitepaper: Are There Performance Differences?: On-Demand Versus On-Premise CRM

by CSO InsightsJan 01, 2008

This paper published by CSO Insights helps reader to determine which CRM tool to choose and once the class of CRM tools is determined, the assumption should not automatically be made that all the vendors in that class offer equivalent solutions. The data clearly suggest that when comparing On-Demand and On-Premise offerings, significant differences between vendor solutions exist and need to be fully explored during vendor evaluations. As one will read in more detail, the emerging On-Demand contender was the clear winner with higher ratings in projects completing on time, within budget, enjoying higher levels of user adoption and satisfaction.