Financial institutions are becoming more customer-centric. At the same time, electronic payments volume is growing globally, fraud continues to rise and consumers demand more flexible payment methods and better levels of service. This creates a compelling need for improved control in the back office. Many organizations have established operational control of their payment delivery infrastructures, with modern switching and authorization technology easily able to handle the increase in payments traffic, while offering significant platform maintenance and cost reductions. But thats just the beginning of the transaction lifecycle.