Sep 24, 2014
Driving Innovation With SaaS
Software-as-a-service is the top way most organizations consume cloud. So it's clear CIOs will benefit from focusing more on business innovation, less on infrastructure operations.
Among the 300 respondents to our InformationWeek SaaS Innovation Survey, 69% have some as-a-service applications in use in their orgs -- though not always IT-sanctioned. Just 12% have no plans to use SaaS. Other data points:
>> 97% cite more rapid deployment as a major (66%) or minor (31%) benefit.
>> 96% like that SaaS providers manage upgrades, and 89% say they save money because SaaS applications require no internal infrastructure.
>> 93% say data not being safe enough is a major (63%) or minor (30%) worry; 87% fret that data ownership isn't clear, and 85% say SaaS applications often don't integrate well enough with authentication systems.
>> 47% spend 10% or less of their annual application budgets on SaaS, the No. 1 answer.
>> 33% expect to spend 10% or less in 2016, with 22% planning to spend between 11% and 20%, up from 14% now.
>> 12% rate IT's overall satisfaction with SaaS as excellent, while 11% rate their end users' satisfaction with SaaS as excellent.
In this report we:
>> Examine the business and technology trends pushing the move to wireless.
>> Cite real-world examples of IT functions that can now be enabled by SaaS.
>> Provide recommendations on selecting providers and navigating user complaints.
>> Discuss covering your application performance management and integration complexity bases and ensuring that the cloud provider can move at the speed of business.
Respondent breakdown: 31% have 5,000 or more employees; 24% are over 10,000. Education, financial services, and IT vendors are well-represented, and 43% are IT director/manager or IT executive management (C-level/VP) level. (R8141014)
Survey Name InformationWeek SaaS Innovation Survey
Survey Date August 2014
Region North America
Number of Respondents 300
Purpose To determine the extent to which SaaS is being used in the enterprise
Methodology InformationWeek surveyed business technology decision-makers at North American companies. The survey was conducted online, and respondents were recruited via an email invitation containing an embedded link to the survey. The email invitation was sent to qualified InformationWeek subscribers.