The Move Toward Shared Services: An Examination of the Business Models and IT Trends Driving Public Sector Adoption of Shared Services
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Overview: This paper explains the growing business and operational IT trends that are causing government bodies to offer Shared Services. The paper moves from outlining the business case for Shared Services toward a discussion of architectural control points and service features. Shared Services are composite applications made available via technologies such as Web services, which simultaneously reduce costs and enable more dynamic results. They bridge legacy and newly developed applications across diverse organizations to provide the public sector with more efficient means of serving civilians, employees, business partners, or any other end-user base.