Authored on: Jan 13, 2012
This IDC Government Insights White Paper discusses government's new efforts to achieve its goals regarding service delivery to citizens, businesses, and other government agencies.
Today, more than ever, citizens are looking for their government leaders to keep them informed and support their needs. And citizens increasingly expect to interact with government on their terms, 24 x 7, and not only receive information but also conduct their government business through self-service when possible.
As a result, we're now seeing an increased emphasis on figuring out how to better interact with and provide service to citizens.