IBM Rational solutions for smarter government services

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Source: IBM

Date: February 2012

Type: White Paper

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Overview: Leading in the face of global challenges in our tumultuous time, where many governments face budget shortfalls and looming devicits and where governments in emerging economies are expanding services to improve the quality of life for citizens, services organizations are facing intense challenges.

Many government agencies serve as the frontline response to citizen needs and are experiencing significant increases in the demand for services. At the same time, agencies are generally operating with less staff, larger caseloads and the potential to see an even greater imbalance between their capacity and citizen needs.

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