Achieving a Single Citizen View
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Overview: Establishing a single best view of appropriate citizen records or government service offerings should be an urgent priority for all government agencies - whether the ""citizen"" is an individual, an organization, a business, or even another government agency. Yet the ever-increasing complexity of todays IT environment, combined with the distributed nature of agencies and their citizens, can make this holistic view of data difficult to achieve. This paper takes a closer look at the impact of dispersed citizen information and the potential benefits of implementing a single citizen view.