Complying With FTC Telemarketing Legislation Using the Noble Contact Center Technology Suite
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Overview: The Telemarketing and Call Center industry is the target of several legislative changes that will affect the way companies conduct their day-to-day business. The Federal Trade Commission has enacted new regulatory guidelines that place limits on abandoned call rates, require ANI broadcasting, and impose adherence to a National Do Not Call list. Each of these rules can have a substantial impact on managing a call centers operations. Noble Systems have developed a series of innovative features and reports that can be used to control contact center activities, offering the arsenal of tools needed for total legislative compliance.