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Overview: The Telemarketing and Call Center industry is the target of several legislative changes that will affect the way companies conduct their day-to-day business. The Federal Trade Commission has enacted new regulatory guidelines that place limits on abandoned call rates, require ANI broadcasting, and impose adherence to a National Do Not Call list. Each of these rules can have a substantial impact on managing a call center’s operations. Noble Systems have developed a series of innovative features and reports that can be used to control contact center activities, offering the arsenal of tools needed for total legislative compliance.
Leveraging the Power of Change Auditing
Detect change and make IT actionable.
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HP Exstream for Health and Human Services
Create, manage, distribute, and track communications —including electronic messages—all within the same integrated software solution. Case workers, recipients, and providers can communicate faster and more efficiently, which results in...
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