UBM: TECH DIGITAL RESOURCE LIBRARY

Improving Shared Services and SLA Accountability through APM

by Dell

Mar 25, 2013

Download The escalation of shared services implementations in the public sector has emphasized the need for IT to deliver comprehensive performance and user experience metrics. Without them, organizations can't accurately measure common benchmarks that make shared services financially sound. To achieve this level of insight, organizations are increasingly turning to application performance monitoring (APM).


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