Source: Red Hat

Date: December 2010

Type: White Paper

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Overview: Organizations of all sizes have dramatically lowered the cost of their application environments with enterprise open source solutions such as the JBoss Enterprise Application Platform. These enterprises and ISVs often chose JBoss Enterprise Middleware because of its broad portfolio, price point, performance and scalability, and flexibility. Not surprisingly, many customers have found professional support services can magnify the benefits of the open source technology system. Expert support services can provide faster problem resolution, innovative consultation, lower corporate risk, and more individualized services.

Red Hat recognizes the importance of superior technical support services not only as a competitive differentiator, but also as a means to dramatically reduce ongoing costs. Unlike competitors, JBoss Enterprise Middleware, by Red Hat, views customer support as a key strength and have become very widely utilized middleware software based on this belief. To ensure that its technical support services continue to meet this objective, Red Hat Inc. sponsored this study of their support customers and their perceptions. Survey data clearly suggests that Red Hat's customers recognize JBoss Enterprise Middleware as the Technical Support Services leader among Java EE application server platforms.

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