UBM: TECH DIGITAL RESOURCE LIBRARY

Patient satisfaction: Meeting healthcares most fundamental mission

by IBM

May 22, 2012

Download As hospitals and clinics strive to boost operational efficiency metrics and rein in rising costs, patient satisfaction is perhaps the best indicator of how a healthcare organization is succeeding in its mission. In an increasingly competitive environment, patient satisfaction is frequently used as a measure that influences accreditation and licensure, compensation under ?pay for performance programs? and quality rankings that affect the choices of well-informed customers. Learn how predictive analytics help healthcare organizations collect and analyze patient satisfaction data to provide a better understanding of patient needs and perceptions to steadily improve quality.


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