Patient satisfaction: Meeting healthcare's most fundamental mission


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Source: IBM
Date: May 2012
Type: White Paper
Rating: (0)

Overview: As hospitals and clinics strive to boost operational efficiency metrics and rein in rising costs, patient satisfaction is perhaps the best indicator of how a healthcare organization is succeeding in its mission. In an increasingly competitive environment, patient satisfaction is frequently used as a measure that influences accreditation and licensure, compensation under ?pay for performance programs? and quality rankings that affect the choices of well-informed customers. Learn how predictive analytics help healthcare organizations collect and analyze patient satisfaction data to provide a better understanding of patient needs and perceptions to steadily improve quality.

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