Apr 30, 2014
The 2013 State of Unified Communications Survey had us worried. For many of those 260 respondents, UC projects were stuck in neutral. Only 38% had deployed, up just two points from our 2011 survey, and 31% had rolled UC out to less than 10% of their user bases.
What a difference a year makes. Among the 488 respondents to our 2014 survey, 44% have UC systems deployed and in use, with an additional 13% planning to be up and running within 12 months. Other data points:
>> 65% of 343 respondents deploying or planning to deploy unified communications say security or compliance worries have had no effect on their strategies.
>> 62% say improved employee collaboration is a top business driver for UC.
>> 47% say the CIO is involved in developing the strategic UC vision for their organizations.
>> 17% say a lack of WAN bandwidth is the most pressing concern in providing quality of service to UC applications.
In this report, we:
>> Examine the drivers behind renewed interest in UC.
>> Discuss UC-as-a-service and the evolving vendor landscape.
>> Provide recommendations on addressing the problem of federation — or more precisely, the lack thereof.
Respondent breakdown: 31% have 5,000 or more employees; 22% are over 10,000. Education, government, and consulting and business services are well-represented, and 40% are IT director/manager or IT executive management (C-level/VP) level. (R7900514)
Survey Name InformationWeek 2014 Unified Communications Survey
Survey Date April 2014
Region North America
Number of Respondents 488
Purpose To examine the challenges and progress around unified communications and collaboration
Methodology InformationWeek surveyed business technology decision-makers at North American companies. The survey was conducted online, and respondents were recruited via an email invitation containing an embedded link to the survey. The email invitation was sent to qualified InformationWeek subscribers.