Informed CIO: ROI of UC

Mar 09, 2010


Beyond Dial Tone: 6 Steps To Wring Full ROI Out of UC

Unified communications, when executed well, can add significant bottom-line value while shaving costs for most organizations. Companies that implement UC poorly, however, tend to wind up with very expensive dial tone—and confusion about why they can’t get the expected return on their investments.

For most, lagging ROI is the result of one hard truth: Successfully deploying and using today’s unified communications systems is more complicated than UC vendors like to admit. Here's how to make sure you're not left with lagging returns.

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