Research: Unified Communications

Nov 18, 2011


State of Unified Communications 2012

In our InformationWeek 2012 Unified Communications Survey, we elicited responses from more than 300 business technology professionals on plans for advancing their companies' UC initiatives. We asked about factors respondents consider critical for a successful implementation, major technical and business drivers, obstacles to deployment, and how well they think UC technology is delivering on its promise. Of those surveyed, 71% work for companies with 500 or more employees, and roughly one-third work for companies with 10,000 or more.

Using last year's survey as a baseline, we found some interesting trends in adoption rates, applications employed and vendor preferences. The percentage of respondents reporting that they have deployed and are using UC jumped from 30% when we last ran the survey, in April 2010, to 36% now; an additional 31% say they plan to deploy within the next 24 months—that’s the same percentage as planned to deploy last year. And Skype seems to be making headway in enterprises; can we thank Microsoft?

We realize that money is still tight, but advances in UC technology make it a smart way to help the business do more with less—and you don’t even need an IP PBX. (R3591211)

Survey Name InformationWeek 2012 Unified Communications Survey
Survey Date September 2011
Region North America
Number of Respondents 302
Purpose To examine the challenges and progress around unified communications


Research Report