Nov 30, 2011
The good news in our 2012 InformationWeek Unified Communications Survey: The percentage of respondents who’ve deployed and are using UC jumped six points, to 36%, in the last year, and the number of “fence sitters” is down, too. The not-so-good news: For 65% of those who’ve deployed UC or plan to do so, their initiatives have reached only half or less of their employees. What’s the holdup? For 51% of those not deploying, other projects have a higher priority; an additional 32% say they see no definitive business value.
Maybe that’s because these shops aren’t up on new trends in UC, notably an increased emphasis on collaboration and social networking. IBM began using the term “UC2” to identify its Sametime unified communications and collaboration platform some years back, and Cisco has made collaboration the centerpiece of its UC marketing.