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The State of Cross-Channel Customer Engagement [ Source: Aditi Technologies ]

November 2014- For many businesses, progress beyond the basics of customer engagement has stalled. They have not yet orchestrated multi-channel engagement, acquired a single view of the customer, or built true personalization into their customer experiences, according to this recent UBM Tech survey. It is time for CMOs and CIOs to team up and take digital transformation to the next level or risk having their businesses become irrelevant.

Smarter analytics on IBM POWER7 for Retail [ Source: IBM ]

February 2014- The retail landscape is changing - industry leaders are enhancing their interactions with customers through insights gained from all channels. Read the white paper and see how IBM POWER7 smarter analytics can gather and analyze shopper information to personalize retail experiences, drive more sales, gain loyalty and improve supplier collaboration.

Oracle Exadata and IBM PureData System for Analytics Compared [ Source: IBM ]

November 2013- This eBook opens by reviewing differences between processing online transactions and processing queries and analyses in a data warehouse. It then discusses Exadata and PureData System for Analytics from perspectives of their performance, simplicity of operation and value.

The Big Data Zoo - Taming the Beasts [ Source: IBM ]

November 2013- Big data is probably the single most important trend in information usage for both business and IT in the past decade. It is changing the way companies make decisions, do business, succeed or fail. And it is causing IT to look beyond traditional technologies, to new tools to process larger data volumes of a variety of types faster than ever before required.

Much of the focus on big data has missed one key ...

Using visualization to understand big data [ Source: IBM ]

October 2013- When companies can analyze big data, they benefit. In a recent survey, 63 percent of respondents reported that they believe that understanding and exploiting big data effectively can create a competitive advantage for their organizations. This paper covers how 3 Big data analysis can help companies improve decision making, create a 360-degree view of their customers, improve security and surveillance, analyze operations and augment data warehousing. Visualization can play a vital role in using big data to ...

The IT Manager's Guide To Deploying Social Business Software [ Source: Jive ]

October 2013- THE NEW WAY TO IT. It's true. Different types of businesses will have different use cases for Social Business. In this whitepaper, we cover Four different use cases. Four very different types of businesses. But in each instance, the company's IT staff followed some key rules to minimize chances of failure and make it easier to convince employees and managers alike to dive into an enterprise social environment. In this paper we'll discuss seven key ...

Ensuring the Security of your Mobile Business Intelligence [ Source: IBM ]

October 2013- The number of mobile devices has now surpassed personal computers in sales. They are increasingly being used for business, which means that users expect to access all the applications they need to do their jobs, including business intelligence (BI), on these devices. Because BI can be sensitive and confidential, they also want to be sure it is protected from unauthorized users such as hackers and that it can't be accessed if the device is lost ...

The right achitecture for business intellience: The foundation for effiective enterprise BI [ Source: IBM ]

October 2013- Investing in analytics is considered a priority for many organizations, but a big question can be the technology platform. Which platforms provide the best foundation for positive business outcomes? What kind of architecture best lends itself to accessible analysis, intuitive collaboration and actionable insight?

This white paper outlines the customer requirements that industry experts feel must be part of an effective and flexible enterprise BI architecture. And it describes the open, enterprise-class platform ...

Improve Government with a Smarter Process Approach [ Source: IBM ]

August 2013- A Smarter Process vision for the public sector. Providing a superior experience for citizens and constituents is not easy, and gone are the days when problematic customer interactions can be smoothed over by empathetic service representatives. In an omni-channel world, the number of citizen touch points is not only increasing, but is increasingly automated, and governments will not get many chances to take the steps that are required to make things right. Unlike at any ...

Enabling a Safe and Secure 'Bring Your Own Device' (BYOD) Environment [ Source: Dell ]

August 2013- Work is no longer viewed as a place, but as an activity that's independent of location and specific technology. Organizations are moving from a PC-centric to a user-centric model, where employees bring their own devices (BYOD) that best suit their specific needs. Learn how KACE Appliances can help you embrace BYOD safely.

Reducing Risk through Prevention: Implementing SANS Critical Security Controls 1-4 [ Source: Tripwire ]

July 2013- The trend line for cybersecurity crimes continues to increase, with no signs of a meaningful decrease on the horizon. Is there anything an organization can do to stop these attacks from occurring and protect their critical information systems from intruders? Business leaders need to understand the risks that face their organization if they are to effectively mitigate them.

In this SANS Analyst Program whitepaper, we will discuss 1) the actual threats facing organizations today ...

Analytics: The Real-World Use of Big Data - How Innovative Enterprises in the Midmarket Extract Value from Uncertain Data [ Source: IBM ]

July 2013- This study highlights the phases of the big data journey, the objectives and challenges of midsize organizations taking the journey, and the current state of the technology that they are using to drive results. It also offers a pragmatic course of action for midsize companies to take as they dive into this new era of computing.

Social Business Analytics: Gaining Business Value from Social Media [ Source: IBM ]

July 2013- It's estimated that nearly one and a half billion people visited a social media site last year. And they all had something to say, whether good, bad or indifferent. Social media now affects virtually every area of life from journalism and entertainment to world politics and most certainly business. Social media has changed the relationship between business organizations and their customers, partners and employees.

This whitepaper covers how marketing, sales, customer service, product ...

Leverage Your SharePoint Investment with Enterprise Social Networking [ Source: tibbr ]

June 2013- Organizations have spent time and resources on Microsoft SharePoint. Learn how they're using enterprise social networking to enhance the value of their investment. In this whitepaper, discover how tibbr connects your organization's content with relevant people, groups and systems to drive real business outcomes.

InfoSphere Information Server for Big Data [ Source: IBM ]

June 2013- Every day, the world creates 2.5 quintillion bytes of data. Enterprises know that this data holds valuable information - but extracting meaningful insights out of all the noise can be quite a challenge. In order to capitalize on their big data, companies must successfully deal with the "four V's:" variety, volume, velocity and veracity. Fortunately, enterprise-class data governance and data integration tools, like IBM InfoSphere Information Server, can help organizations overcome the challenges of big data ...

Addressing New Business Analytics Challenges: When the IBM zEnterprise Really Makes Sense [ Source: IBM ]

May 2013- In this paper, we will use a definition of business analytics (BA) paraphrased from Wikipedia, to with: the process of developing optimal or realistic business decision recommendations insights derived through the application of statistical modeling and analysis of an existing or simulated database. The analytics may be simple or extremely complex, and may range from addressing immediate operational (tactical) needs to the less urgent development of a strategic plan. The ultimate goal of BA is ...

Application Testing Strategies in the IBM z/OS Environment [ Source: IBM ]

May 2013- The IBM z/OS mainframe environment has earned a reputation for superior application performance, availability and data security while managing extremely large volumes of application data. To maintain a competitive advantage, organizations that manage their mission-critical operations on the IBM System z platform must continually look for improvements in technology, processes and best practices.

Information Protection: The Impact Of Big Data [ Source: IBM ]

May 2013- This paper looks at this problem by first defining what enterprise information security and privacy involves, then looking at requirements that need to be met before introducing big data and identifying what impact this has on those requirements. It then takes a look of it at what one vendor, IBM, is offering in the area of big data and what it is trying to do to help customers bring big data technologies on board while ...

Accelerating Economic Growth and Vitality through Smarter Public Safety Management [ Source: IBM ]

May 2013- Many public safety agencies need to do more with less and link spending to outcomes. The global trends highlighted in this report show the increasing challenges and issues confronting public safety agencies. This white paper describes how developing competencies in five key area can help public safety agencies more effectively do their jobs in the face of extremely important and difficult sets of issues.

Crime Prediction and Prevention: A Safer Public through Advanced Analytics [ Source: IBM ]

May 2013- Crime prediction and prevention analytics from IBM helps agencies make the best use of the people and information at hand to monitor, measure and predict crime and crime trends.

Analysis of police data provides insight that lets officers track criminal activities, predict the likelihood of incidents, effectively deploy resources and solve cases faster.

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting [ Source: IBM ]

May 2013- Many small and midsize retailers could benefit from using advanced analytics to understand their customers better and improve promotions but are daunted by the prospect. They are aware that advanced analytics can help retailers turn purchase data into retail excellence. However, they perceive that advanced analytics requires massive infrastructure changes, expensive software licenses, analytics expertise, long lead times and major upfront capital expenses.

Business Analytics for Midsize Businesses: Challenges and Benefits [ Source: IBM ]

May 2013- Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information ]based decisions faster and better, improves operational efficiencies, and boosts the bottom line.

Midsize businesses are increasingly eager to reap similar benefits.Business intelligence derived from sophisticated analytics has given large companies an edge for years. It helps them be more competitive, make information--]based decisions faster and better, improves operational ...

Web API Management: New Rules for a New Economy [ Source: IBM ]

April 2013- Technology advances are changing the way employees work, consumers buy, and enterprises conduct business. Old methods for marketing products are taking a back seat to online distribution, and mobile devices are ubiquitous access points to the Internet. The resulting environment is ripe for the creation and distribution of new software for handling a constantly expanding array of functions. When there is an app for everything, organizations have no choice but to adapt or risk getting ...

Assessing the True Value of Business Analytics [ Source: IBM ]

February 2013- The availability of broader data sets and more sophisticated analytical tools enables corporations to ensure that individuals make decisions that are aligned with the company's strategy and objectives.

Traditional BI infused with Performance Management and Personal Analytics: Balancing User Freedom with IT Control [ Source: IBM ]

February 2013- This paper describes how IBM has infused traditional BI with personal analytics and performance management to balance user freedom and IT control. It introduces IBM Cognos Enterprise, the solution that can help your organization take advantage of this new kind of BI - one where the sky's the limit.

Business Intelligence For Business Users [ Source: IBM ]

February 2013- In this paper, we demonstrate how important it is to address the different BI needs of your business constituents, so they have insight when and where they need it.

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