Can You Deploy a New Application in Days Rather than Months?
[ Source: CA ]
June 2011-
Cloud Luminaries are cloud service providers who are showing enterprises and SMBs the way to realize value from cloud computing, and showing other MSPs how they can build margin by offering a range of cloud-based services. <br><br>
In this executive Q&A, Cloud Luminary and PGi CTO David Guthrie discusses how the cloud computing platform helped his company scale up immediately by getting his applications running efficiently in a ...
Can You Handle More Web Traffic Than You Ever Dreamed Of?
[ Source: CA ]
June 2011-
Cloud Luminaries are cloud service providers who are showing enterprises and SMBs the way to realize value from cloud computing, and showing other MSPs how they can build margin by offering a range of cloud-based services. <br><br>
In this executive Q&A, Cloud Luminary and DonorsChoose.org CTO Oliver Hurst-Hiller discusses the importance of being able to seamlessly and quickly switch to a cloud service, the benefits of having ...
Industry Insights: Strategies for Choosing a SaaS-based ITSM Solution
[ Source: BMC Software ]
May 2011-
All SaaS help-desks are not created equally. From basic ticket logging to full-featured, enterprise-grade service management solutions, there truly is something for everyone. Learn more about the key factors in deciding between a comprehensive or a slimmer selection for your organization.
Six Advantages of a Cloud-Based Help Desk for Small to Midsize Businesses
[ Source: BMC Software ]
May 2011-
Small and midsize companies shouldn't have to use less efficient, limited-functionality service desk solutions. Today's cloud-based help desks pack the same punch as on-premise enterprise solutions, without a large up-front investment or long installation time. Read more to find out how to get started with a cloud-based help desk today.
Benefits of an ITIL Help Desk in the Cloud
[ Source: BMC Software ]
May 2011-
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades. Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world. Gain insights into the benefits of running your help desk in the cloud.
The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform
[ Source: BMC Software ]
May 2011-
BMC software and salesforce.com have joined forces to deliver BMC ServiceDesk on Remedy Force, an ITIL help desk, self service, and inventory management solution on the Force platform. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure.
The Seven Standards of Cloud Computing Service Delivery
[ Source: BMC Software ]
May 2011-
In economic times like these, leading companies are looking to cloud-computing applications and IT Help Desk is increasingly in demand. Subscribing to help desk software has many benefits over in-house installation, but cloud-computing requires an increase in responsibility to ensure outstanding service delivery. This paper outlines best practices for selecting cloud-computing solutions.
Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management
[ Source: BMC Software ]
May 2011-
Help Desk software as a service is attractive to many IT departments. It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
One Size Does Not Fit All: The case for the custom cloud
[ Source: BMC Software ]
May 2011-
When it comes to cloud services, "semi-custom" goes a long way. "The Case for the Custom Cloud," shows you how users can configure their own customized cloud services from choices you dictate - and how you can deliver the resulting cloud services quickly and affordably. Learn more on how users can customize their cloud services - while you maintain control.
Hybrid Cloud Delivery: Managing Cloud Services from Request to Retirement
[ Source: BMC Software ]
May 2011-
A strong, flexible, and valuable cloud infrastructure can deliver exceptional service quality to the business. But not all clouds - or the services they support - are created equally. Learn how you can combine the benefits of traditional IT management with the dynamic potential of cloud architectures in this white paper.