Creating the Right Mobile Strategy: What You Need to Know Before You Get Started [ Source: Moovweb ]
November 2012-
The right mobile solution can propel your business into the market quickly and effectively. But in order to know which solution will work best for your business, you need to be clear on the advantages and potential concessions of each, so you can measure them against your business goals.
In the new Moovweb white paper, Creating the Right Mobile Strategy: What You Need to Know Before You Get Started, get the insight you ...
Readying your portals for social business [ Source: IBM ]
April 2012- Improve business outcomes by adding social and real-time collaboration to your portals to realize value through greater revenue, improved customer satisfaction and lower operational costs.
On-Premise vs. Cloud: The Impact of Cloud Computing on Web Content Management [ Source: CrownPeak ]
July 2011-
A recent survey by Gartner found that the market for cloud services is expected to reach $150B by 2013. Although cloud computing adoption started in small and medium sized companies, cloud services are rapidly gaining market share in the enterprise.
Despite these statistics, there are still misunderstandings on the definition of cloud computing and even more confusion over how enterprise companies would benefit switching from traditional on-premise to cloud solutions. Quite often fear, uncertainty, ...
Guide to Understanding Social CRM [ Source: Enterprise 2.0 Conference ]
November 2010- The word 'social' is likely the most over used word of both 2009 and 2010, and we are not even half way done with 2010. A simple Google search for "social" returns almost one billion results. This is reminiscent of a simpler time when we put an 'e' in front of everything, way back in 1999. How then do we move beyond the hype and help companies to understand what "social" is, and what it means to a modern ...
Top Use Cases and Benefits for Successful Social CRM [ Source: Gartner Customer 360 Summit ]
December 2010- Adoption of social applications by sales, marketing and customer service departments has exploded during the past two years. Actual use cases are diverse, narrow in scope and unevenly diffused across a company with experimentation that, most times, forgoes measuring business benefits. This Gartner research analyzes top use cases and benefits for social CRM projects.
Manufacturers Leverage SYSPRO to Achieve Regulatory Compliance and Food Safety [ Source: SYSPRO ]
December 2010- Food companies must increase efficiencies, reduce costs, and ensure compliance with food regulations across the entire supply chain. Companies using SYSPRO can react rapidly to changes in customer demand through access to real-time supply-chain information. SYSPRO provides a totally integrated enterprise business solution that encompasses CRM, ERP, Planning and Scheduling, Business Analytics, and E-Commerce.
Let Travelers Smell Your Rich Media Content [ Source: CopperBridge Media ]
August 2010- Global proliferation of the Internet has made English the minority language on the Web, which points toward the indispensability of multi-lingual content generation and distribution. In essence, if you can tickle your audience with your visual creativity on a consistent basis, your advent into the tourism sector is on a solid footing.
Reducing Total E-mail Response Time [ Source: emailtopia ]
March 2010- One of the core challenges of e-mail management is reducing e-mail response time. Organizations must satisfy their customers' desire for quick e-mail replies, while maintaining excellent response quality. Being able to achieve success in this area can drastically benefit an organization's bottom line. This white paper examines some of the primary difficulties faced by organizations who are trying to improve their email response management. The approach recommended in this document is simplifying the challenge of ...
eDiscovery: The Concise Guide [ Source: Autonomy ]
May 2010- The goal of this whitepaper is to provide an introduction to the key areas involved in developing an e-discovery capability and to help organizations plan to become better prepared for the rigors of the e-discovery process.
The Know-IT-All's Guide to eDiscovery (ebook) [ Source: Autonomy ]
May 2010- eDiscovery refers to any process in which electronic data is sought, located, secured, and searched with the intent of using it as evidence in a civil or criminal legal case. eDiscovery can be carried out offline on a particular computer or it can be done on the network. Recent amendments to the Federal Rules of Civil Procedure (FRCP) highlighted that electronically stored information (ESI) is a discoverable record type and should be treated as any ...
Cloud Computing and Web Application Performance: The Risks of Adopting the Cloud [ Source: Gomez ]
May 2010-
Any business considering cloud computing to support its customer-facing Web applications must look beyond the cloud’s cost savings and scalability and evaluate how cloud adoption will impact the end-user experience.
This whitepaper addresses the Web experience challenges companies must address when adopting the cloud. It offers perspective and best practices to achieve world-class Web performance and assist in the evaluation of cloud providers and development of cloud performance SLAs.
Beating the Browser Wars: How to Win the Battle for Web Performance [ Source: Gomez ]
May 2010- With Internet Explorer’s dominance waning and Firefox, Safari, Google Chrome and a host of others catching up fast, managing browser diversity is becoming increasingly challenging. Plus there are multiple versions of each browser in use, underscoring a fact of life for website designers, web application developers, and your entire IT department: web pages can look and perform differently from one browser to another.
12 Steps to Ensure Successful SaaS Delivery - How to protect revenue, renewals, and customer satisfaction [ Source: Gomez ]
May 2010-
SaaS leaders like Omniture, Monster.com, Salary.com and Webex have known for years that performance problems can impact customer experience and have a huge impact on revenues, renewals, brand perception and overall user satisfaction.
Savvy SaaS leaders know that overall Web performance — including availability, responsiveness and consistency — needs to be a top concern in order to protect their customer experiences and minimize Web performance issues before they have a catastrophic impact on ...
Why the Mobile Web is Disappointing End-Users: A Market Research Study [ Source: Gomez ]
May 2010- One thing is clear — the mobile web has crossed the chasm — to the benefit of organizations everywhere. Yet what are mobile users’ expectations and how do they characterize the current mobile web experience? To find out, Gomez, Inc. commissioned Equation Research to conduct a study of consumers’ mobile Internet usage and perceptions.
When more Website visitors hurt your business: Are you ready for peak traffic? [ Source: Gomez ]
May 2010- Peak Online Traffic Periods are critical since more Web visitors mean more revenue opportunities. Yet what are consumers’ expectations during peak traffic times, and how do they behave if/when they experience poor web performance? To find out, Gomez commissioned Equation Research to conduct a study of consumer Internet usage experiences during peak traffic times.
Improved Website Performance and Security Secrets Revealed [ Source: Alertsite ]
April 2010-
Research shows that customers are won or lost on the Internet in just seconds.
Discover how you can immediately improve uptime and deliver the fastest possible web performance for your users.
Tips to Boost the Web 2.0 User Experience [ Source: Alertsite ]
March 2010-
You can’t improve what you don’t measure—and what you measure matters. In the case of dynamic Web 2.0 applications, what you measure must reflect the real user experience—which can only be captured from within the browser.
The reason is that dynamic Web 2.0 applications often obscure visibility into performance, so they must be accompanied by changes in how application performance is monitored.
This report describes these issues and profiles ...
Abrams Research Social Media Guide [ Source: Abrams Research ]
March 2010- Non-profit organizations can use the raw power of social media networks to foster direct communication with the public, their volunteers, and prospective donors, as well as create a virtual 'face' for their organization. Simply having a Web site or Facebook page will not add significant value to your organization. More and more, not-for-profits are realizing that creating content and messaging that engage audiences is necessary to achieving specific goals. Abrams Research has outlined the major ...
Guide to Selecting a Managed Hosting Provider [ Source: INetU Managed Hosting ]
January 2009-
Choosing a hosting provider, be it for a small project or for your entire infrastructure,
can be a daunting task. Even when you know what features to look for, it’s hard to
discern if a hosting provider can deliver because they all say the same things (uptime is
guaranteed, 24x7x365 support, etc).
This guide will help you cut through the marketing messages and get to the meat of what to look ...
Optimize And Transform Your Business Collaboration Network [ Source: Sterling Commerce ]
January 2010- Every enterprise in business today has a Business Collaboration Network (BCN). Your BCN includes all the customers, partners, and suppliers with whom you connect, communicate and collaborate to drive positive business results for all involved. As these networks become increasingly complex--from single channel to cross-channel and from local suppliers to global suppliers--the challenges for companies to integrate systems and manage shared processes become more difficult. In this white paper, we will examine three mega-influences that ...
Ecommerce Success Kit [ Source: TRUSTe ]
March 2010-
Whether registering for downloads or e-newsletters, re-ordering or renewing, or telling their friends, customers who feel more confident to click, learn, and shop online, spend more.
See how Truste privacy products and programs have helped businesses of all sizes increase conversions, order value, and customer engagement throughout the customer lifecycle.
See how Cheapflights Increased Signups 26%, Ecommerce site DebnRoo Increased Sales 29%, Audible.com Increased Order Value 22% using TRUSTe
At every ...
Audible.com Case Study [ Source: TRUSTe ]
March 2010-
TRUSTe Case Study:
Leading online spoken word audio distributor Audible.com sought to both determine the top factors that influenced both conversion and order value. As a result of adding the TRUSTe seal to their site, Audible.com lifted engagement by 2% on the homepage and order value by 22%.
Download to see how you can increase business on your site today.
How Not to Botch Social Media - Social Media Best Practices [ Source: TRUSTe ]
March 2010-
TRUSTe Whitepaper for Business Owners: How Not to Botch Social Media
Best Practices, Do's, and Don'ts for Facebook, Twitter, as well as consumer review sites.
TRUSTe shares insights into how to engage, interact, market, and reward friends and fans on the top social media platforms. Download to see how you can increase business on social media today.
Cheapflights Case Study [ Source: TRUSTe ]
March 2010- See how TRUSTe helped online travel leader Cheapflights.co.uk gather over one million opt-in newsletter registrations, increased monthly site registrations by 26%, and received better data quality, fewer fake email addresses, and lower bounce rates.
Twenty Ways to Make Social Media Work For You [ Source: Voloper Creations Inc. ]
September 2009- This eBook will walk you through the basics of making social media work for you and/or your business. Different social media sites vary in what they offer, intended use, and etiquette. We will explore 20 generalized strategies that can be applied to most forms of social media.