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The Right Strategy for your Help Desk: Building a Winning Combination Using Insourced and Outsourced Solutions [ Source: CGS ]

November 2014- IT help desks are straining to meet the demands of an increasingly sophisticated, tech-savvy workforce with high customer service expectations and a need for instant gratification. Coupled with the BYOD movement, agents can easily become overwhelmed trying to keep up with new devices.

At the same time help desk teams strive to drive cost reductions, support business continuity, improve performance, and scale alongside the business. Help desk strategies, whether outsourced or insourced, can ...

The Convergence of Network Performance Monitoring and Application Performance Management [ Source: Dynatrace ]

December 2014- Today, enterprises rely heavily on applications for nearly all business-critical processes. These applications are delivered via a combination of hardware, software and services, known as the application delivery chain. To make this delivery chain work together effectively, IT must take a new and converged approach to network performance monitoring and application performance management.

This white paper discusses:

G2000 Firm Secures Critical Financial Applications and Generates 192% ROI (Forrester) [ Source: Veracode ]

March 2015- Learn how a global firm secured 400 critical applications and generated an ROI of 192% with cloud-based automation and centralization. The firm previously relied on a traditional on-premises scanning tool, but success was limited because specialized expertise was required to tune and interpret results. As a result, the firm's AppSec program only covered a small fraction of the firm's applications. This Forrester case study includes a detailed financial model showing how the firm leveraged centralized ...

How a Global Manufacturer Secures Its Software Supply Chain [ Source: Veracode ]

March 2015- A global manufacturer found that over 90% of their vendor applications had critical OWASP Top 10 vulnerabilities. The company now leverages Veracode's automated cloud-based service to audit hundreds of third-party applications per year without requiring access to proprietary vendor source code. It also tracks vendor progress with supplier scorecards from the Veracode platform, and has modified its procurement process to contractually require suppliers to meet its security policies. The company has also dramatically scaled its program ...

Hacking Exposed 7 - Chapter 10: Web and Database Hacking (McGraw-Hill) [ Source: Veracode ]

March 2015- Read this classic reference text to get into the cyberattacker's mind and understand the latest attack vectors and web application threats. The prerequisite for dealing with cybersecurity is knowledge: download this critical chapter to learn about web application vulnerabilities and hacking techniques; freely-available crawling tools; and countermeasures to protect your web application infrastructure.

Accelerate Your Journey to the Cloud [ Source: Dell / Intel® ]

March 2015- The explosion of virtualized workloads in today's data centers has given rise to the need for a more intelligent approach to virtualization and infrastructure management and for an IT infrastructure that is better aligned with the cloud. Microsoft is delivering on its Cloud OS vision to drive tremendous IT efficiencies and turn your data center into a flexible and scalable corporate asset. Take a look at this solution brief to make your transition to the ...

Web-Scale Infrastructure at any Scale [ Source: Dell / Intel® ]

March 2015- Do you ever wonder how the largest web-scale companies like Google and Amazon manage and scale their infrastructure? Web-scale infrastructure technologies deployed by these companies are now available worldwide to companies of all sizes for all enterprise applications running on market-leading hypervisors. The Dell XC Series appliance integrates Dell's proven x86 server platforms and Nutanix web-scale software to provide simple and cost-effective out-of-the-box solutions with enterprise-class performance, scalability, and data management features.

Simplifying IT Operations with SDS [ Source: Dell / Intel® ]

March 2015- No matter how advanced data centers become, they remain in a perpetual state of change in order to meet the demands of virtualized environments. But with the advent of software-defined storage (SDS) architecture, today's data centers have evolved into a converged IT infrastructure, supporting sophisticated systems built on open standards to quickly adapt to the changing needs of the business. Powered by Nutanix software, the Dell XC 720XD Web-scale Converged appliance meets the needs of ...

Software-Defined Storage: Enabling the Next-Generation Enterprise IT Infrastructure [ Source: Dell / Intel® ]

March 2015- We live in a world that is changing at a rapid pace - the forces of cloud, social, big data, and mobile have compelled businesses to undergo a deep-rooted transformation and organizations must become service oriented to meet the demands. Software-defined storage (SDS) is an emerging paradign that is flexible, scalable, and highly automated that works across traditional silos. In this IDC whitepaper, learn how SDS platforms offer a compelling value proposition and how Dell, ...

Dell XC Series: A Solution for Dynamic Virtualized Environments [ Source: Dell / Intel® ]

March 2015- Over the past few years, converged infrastructure systems have been readily adopted by businesses, traditionally built using a three-tier architecture. While these systems work well in stable environments, when a virtualization environment is dynamic with unpredictable growth, these traditional three-tier architectures lack the features needed to operate efficiently. In this solution brief, we will examine what constitutes a dynamic virtualized environment and learn how the Dell XC Web-scale HyperConverged series can deploy solutions across a ...

Secure Agile Development (Securosis) [ Source: Veracode ]

March 2015- This white paper is for security professionals who want to understand how to embed security into the Agile SDLC. It describes Agile development and the issues developers face, so both teams can work together better. Agile frameworks have become the new foundation for code development, and secure development practices, just like every other facet of development, must fit within the Agile framework — not the other way around.

The CISO's Handbook - Presenting to The Board (Forrester) [ Source: Veracode ]

March 2015- This report describes strategies for articulating your risk posture and security strategy to executives so you can position yourself as a key influencer in the boardroom. Written by a CISO, it offers guidance on: answering common questions such as “How secure are we”; describing how your strategy aligns with the goals of the business; and helping the board understand complex security issues.

Federated Identity Service Buyers Guide [ Source: Radiant Logic ]

March 2015- To ensure security these days, the entire diverse and distributed enterprise identity infrastructure must become one secure global service. A federated identity service based on virtualization is the answer for protecting today's increasingly federated environments—and evolving them to meet future demands and opportunities. In this paper, we'll look at how such a service helps you manage all this complexity and see how other solutions stack up.

Four Reasons Not to Nuke an Infected Machine: Reimaging Isnt The Only Option [ Source: ThreatTrack Security ]

March 2015- Many organizations still cling to the rigid practice of reimaging every infected machine. However, the costs of reimaging often outweighs the benefit. Learn why you should adopt an alternative approach to reimaging to remediate threats.

Is it Phishing or an APT? [ Source: ThreatTrack Security ]

March 2015- Spear phishing is a primary means by which APTs target and infiltrate networks. This paper describes the element of a phishing attack and how to keep your organization safe from advanced threats.

Losing the Battle - The Need for a New Approach to Advanced Protection [ Source: ThreatTrack Security ]

March 2015- This paper outlines the challenges of fighting APTs and outlines a solution purpose-built to find and stop attacks in progress allowing for mitigation before it's too late.

Accelerating Microsoft Office 365 with Riverbed SteelHead SaaS [ Source: Riverbed ]

August 2014- Riverbed SteelHead SaaS addresses cloud services/software as a service (SaaS) performance challenges by providing an easy-to-deploy optimization solution that meets customer needs for application performance over WAN and Internet connections.

Combining private wide area network (WAN) and public internet optimization, the SteelHead SaaS is a first-of-its-kind solution, which optimizes traffic across the public Internet with Riverbed's award-winning SteelHead optimization system (formerly RiOS or Riverbed Optimization System) technology to accelerate data and application ...

Securing Edge Data at the Center [ Source: Riverbed ]

May 2014- Nobody can afford to lose data. But managing data, including backup and availability, in far-flung locations can present many logistical and technological challenges that bring complexity, expense, and risk. It doesn't have to be that way, though. A new branch converged infrastructure approach allows organizations to project virtual servers and data to remote offices, providing for local access and performance while storing the data in centralized data centers. Enterprises can now do business across the ...

Edge Consolidation Delivers Peace of Mind for IT [ Source: Riverbed ]

May 2013- To increase agility while lowering costs, IT organizations are using virtualization and cloud-based infrastructure services to consolidate and reduce the number of physical servers and data centers across the enterprise. IDC estimates that, by 2015, more than 20 percent of the information running through servers will do so on virtualized systems. This percentage increases along with the size of the company, with some larger organizations using 100 percent virtualized systems. Read this paper to learn more.

Powering the Hybrid Enterprise [ Source: Riverbed ]

November 2014- Computing is no longer done in a single location. Users, applications, and data exist in more places than ever before, creating an unprecedented challenge for IT.

How can IT achieve the flexibility and agility it needs to offer multiple types of applications in multiple locations? Just as enterprises take advantage of applications hosted in multiple locations (i.e., public clouds, private clouds, or SaaS applications), they take advantage of different networks for different ...

SaaS Security: Mind the Gap [ Source: Adallom ]

November 2013- This joint paper from EMC and Adallom provides a brief overview of emerging gaps and trust issues common to SaaS providers.

SATA vs. PCIe Solid-State Storage Solutions for MySQL Environments [ Source: HGST ]

December 2014- Database users are increasingly interested in using Flash-based solid-state drives (SSDs) to speed up application performance. For many database administrators (DBAs), increased database performance directly impacts their user experience and bottom lines. Accelerating a single MySQL instance may allow DBAs to avoid painful sharding exercises, with all their attendant administration, application changes, and high capital and ongoing costs. With the wide range of SSDs available today, choosing any one can be difficult. This paper aims ...

IDC Analyst Connection: The Evolving Threat Landscape [ Source: ThreatTrack Security ]

February 2015- Today's cybercrime environment has evolved from quick smash-and-grab tactics to persistent campaigns involving specialized malware. In response, a new category of security technology aimed at detecting, analyzing and preventing such threats is emerging. ThreatTrack Security discussed this trend with Charles Kolodgy, IDC's Research Vice President for IDC's Security Products Service.

Breach Detection: What you need to know [ Source: Bit9 ]

September 2014- Today's cyber attacks have changed in sophistication, in focus, and in their potential impact on your business. This eBook will outline the tactics today's advanced attackers are using to break into your organization and why you require a defense-in-depth cyber-security program that incorporates automatic detection and incident response. The goal of this eBook is to leave you with the knowledge you need to effectively protect your business against today's advanced attacks.

Breach Preparation: Plan for the Inevitability of Compromise eGuide [ Source: Bit9 ]

January 2015- You can't open a newspaper or visit an online news site these days without some mention of a cyber-attack or data breach. These activities are becoming more prevalent, and as a result, the reporting of these activities is also on the rise. Bit9 + Carbon Black reached out to a series of experts to collect their thoughts and advice on dealing with data security incidents or breaches, which included:

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