Website Usability and the Customer Experience
[ Source: Gartner Customer 360 Summit ]
January 2011-
During this presentation Gartner analyst Ray Valdes will discuss the user experience and what business
value it can provide, how organizations should choose user interface technologies to deliver a better user experience as well as the best practices and methodologies that organizations should adopt to gain an effective user experience.
Top 10 Checklist for Hotel E-mail Marketing Success
[ Source: Toddle Email Newsletters ]
June 2010-
This report provides a 10-step program on using e-mail marketing within your business. The report discusses strategies to capture subscribers, a description of what content to use and where to get it, how often to send your marketing, opportunities where you can up sell customers, and case studies of business doing it right and wrong.
Proactive End-User Experience Monitoring of Enterprise IT Services
[ Source: Hypersoft Information Systems ]
June 2010-
An introductory-level presentation with speaker notes focusing on the challenges of IT services user experience monitoring and analysis with proactive alignment to business goals. Its main parts consist of user experience definitions, the differences between user and system measurements of service quality, common metering techniques used by the companies at present time and their high and low points, real-world metering examples, as well as dwelling into strategic analysis pitfalls and opportunities. The paper offers the ...
Different Strokes For Different Folks: A Taxonomy of Cloud Offerings
[ Source: Interop ]
May 2009-
Enterprises are excited about cloud computing, but little of it is ready to use yet. Peter Laird, platform architect at Tendril Networks, tackles the question by examining popular working definitions, and then addresses the creation of cloud taxonomies and the approaches taken to do so. Enterprise Cloud Summit at Interop is the industry's only event focused on how traditional enterprises can adopt cloud computing models. Featuring panels of thought leaders, candid conversations with industry luminaries ...
The Business Of Clouds And The Risks Of Being There
[ Source: Interop ]
May 2009-
Cloud computing is big news, promising unlimited capacity and pay-as-you-go economics, plus connections to an always-on world. Enterprises are excited about cloud computing but little of it is ready to use yet. Clouds present security risks, and many enterprise applications have to be completely rewritten to run on scalable clouds. Licensing is complicated, and privacy's a concern.
The Hartford’s Drew Bartkiewicz, presenting at the Enterprise Cloud Summit at Interop, discusses the potential ...