Runbook Automation: Helping Modern IT Accelerate Business [ Source: Servicenow ]
April 2013- Without high levels of automation, virtual machines and cloud services will quickly grow out of control. An evolved approach to automation erases the barriers between people, process and technology and drives more efficiency into the business.
Boost IT Visibility & Value with Service Catalog [ Source: Servicenow ]
April 2013- Many CIOs are being pressured to demonstrate IT value. A service catalog can help you promote your services in a way the business can easily understand. It will become your service management foundation that can boost IT visibility and constantly demonstrate IT value to the business.
Dimensional Research: Selecting the Correct SaaS-based IT Service [ Source: HP ]
March 2013-
The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy.
This white paper examines key factors to consider when transitioning to cloud-based ITSM, including:
Global operations
Integration with existing systems
Security
Implementation and deployment
Utilize this resource to help you determine if you can achieve the desired results from SaaS-based ITSM ...
Three Ways to Integrate Active Directory with Your Saas Applications [ Source: Okta ]
February 2013- The adoption rate of Software as a Service (SaaS) applications has been dramatic. Trials of applications like Salesforce.com, WebEx, or NetSuite have transitioned into enterprise-wide deployments, and many organizations have adopted a "SaaS first" policy. The tendency of SaaS applications to be siloed has made managing user access and authorization an increasing challenge. The task of onboarding users is a time-intensive, manual process that involves administrators across multiple departments, which can introduce risk. Additionally, ...
Top 8 Identity & Access Management Challenges with Your Saas Applications [ Source: Okta ]
February 2013- With the exploding adoption of software-as-a-service (SaaS) applications, enterprise IT is fundamentally changing. While on-demand services provide tremendous ROI, they also introduce new challenges that must be overcome to truly capitalize on their potential. Identity management problems such as controlling who is granted access to which applications and data and how to control access to these applications leveraging on premise directories such as Active Directory, have become increasingly important. Single Sign-On and user management solutions ...
Australian Building Products Leader Easily Achieves Disaster Recovery Objectives with Silver [ Source: Silver Peak ]
February 2013- See how Australia's largest independent locally-owned manufacturer and distributor of wood-based building products, Gunnersen, has implemented Silver Peak Systems to ensure its recovery point objectives (RPO) are achieved. In the end Gunnersen was amazed by Silver Peak's data mobility performance, price and deployment ease.
Service Desk Comparative Report [ Source: ITinvolve ]
October 2012- Gartner's recent magic quadrant for IT Service Support Management included no vendors as leaders or innovators. Learn why and how ITinvolve is delivering an innovative service desk solution that empowers IT staff through social collaboration and visualization to improve incident analysis and triage to speed incident resolution time.
10 Purchase Considerations for Endpoint Backup and Data Availability Solutions [ Source: Druva ]
September 2012- An executive brief on the top purchase considerations when choosing an enterprise-class solution for endpoint backup.
The Mini-Guide to Social Customer Service [ Source: Salesforce.com ]
July 2012- Social media is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look for help. Learn Get the 6 Key Areas to Social Service & Support that top companies use to overcome today's challenges.
Discover How to Bring Trust to the Cloud: Strong Authentication for SaaS Applications [ Source: VASCO Data Security ]
July 2012- B2B applications is one of the markets quickly moving to a SaaS model due to lower deployment costs, quick time to market and unlimited accessibility. However, the same exact benefits of the SaaS delivery model that are driving the trend may actually slow down further adoption of the SaaS applications by the enterprises. Why do IT departments get skeptical about moving their mission-critical applications and data into the cloud? The answer is quite simple; ...
Transforming for a Customer Centric World [ Source: IBM ]
July 2012-
Technology trends are converging to create a perfect storm in the world of commerce -empowering customers while raising the bar for companies to meet new, more demanding customer expectations.
Read this report to learn about solutions and services delivered by IBM and its Business Partners to help midsize companies market and sell more effectively.
Forrester Consulting Report - Empowered Customers Drive Collaborative Business Evolution [ Source: IBM ]
July 2012-
IBM recently commissioned Forrester Consulting to evaluate how businesses are changing in the face of today's business environment.
Read this report to learn the four key findings driving business decisions today including the customer experience, touchpoints, lack of internal collaboration and non-technology hurdles to business transformation.
Improve your building's IQ with IBM solutions for Smarter Buildings [ Source: IBM ]
June 2012- In today's building management environment, organizations are stretching capital improvement projects and delaying upgrades. Yet, they still must maintain their existing assets and ensure tenant satisfaction. They are looking for opportunities to consolidate space and improve space planning. At the same time, energy costs are rising. Commercial buildings consume 40 percent of all electricity - more than any other type of physical asset or structure - and they generate approximately 10 percent of all green-house gas emissions. ...
HP Insight Online [ Source: HP ]
May 2012-
Proactively and efficiently monitor and support your infrastructure from anywhere, anytime.
Sponsored by:
HP Support Center Overview [ Source: HP ]
May 2012-
Tour the new HP Support Center, a one-stop access to information, tools & experts needed to keep your technology running, as well as a comprehensive set of support alternatives.
Sponsored by:
Leveraging the Always On Support Experience for IT Transformation [ Source: HP ]
May 2012-
This IDC white paper outlines the importance of support services in IT environments.
IT organizations are now required to support everything from legacy systems and storage to virtualized configurations and cloud-based computing in complex, heterogeneous environments.
The increasingly critical role of vendor-supplied external support services is discussed and highlighted in addressing these emerging IT environments going forward.
Sponsored by: