Holistic Service Management Is Critical to the Evolution of IT
[ Source: NetScout Systems, Inc. ]
December 2012-
IT executives have a significantly different mandate than they did just five years ago. Consumerization, virtualization and mobility have dramatically changed the way we deploy and use technology requiring a focus on the end-user experience, and on this vision the network needs to play a key role if IT departments are to execute service delivery management .
The evolution of simple applications into complex services has created a strong dependency between user experience, application ...
Survey: The State of Flash in Financial Services
[ Source: LSI ]
November 2012-
A variety of competitive, regulatory, and technology challenges continue to keep IT professionals awake at night. While new types of software systems address such challenges, flash-based storage and flash-based application acceleration technologies are vital to maximizing the benefits from such applications.
Download “Bullish on Data Center Flash“ to learn details of the state of flash-based technology deployments survey, such as:
• More than three quarters (77 percent) of all financial services firms report ...
Award Winning Design Firm dwp Tackles Global Collaboration Challenges with Silver Peak
[ Source: Silver Peak ]
November 2012-
Design professionals and project managers at award-winning architecture and interior design firm dwp | design worldwide partnership collaborate and exchange large-size design blueprints and documents daily between offices in Asia Pacific and the Middle East.
With key productivity applications such as file, email, web, AutoCAD and Revit becoming more bandwidth-, processing- and storage-intensive, dwp turns to Silver Peak Virtual Acceleration Open Architecture (VXOA) software to accelerate its file transfers and optimize its WAN performance, ...
Building profitable cross-channel. Using analytics and personalized marketing to increase revenue and customer loyalty
[ Source: IBM ]
October 2012-
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
• Inbound marketing
• Event-based marketing
• Digital marketing and personalized retargeting
• Web analytics
• Mobile and social channels
• Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers ...
Forrester Consulting Report: Empowered Customers Drive Collaborative Business Evolution
[ Source: IBM ]
October 2012-
Today's organizations need to adapt quickly in both the how they do business and how they leverage technology, but research shows that many are falling short. Read this groundbreaking new study, conducted by Forrester Consulting on behalf of IBM, to understand how empowered customers are changing the way business is doing business - today and in the future.
Based on a survey of nearly 400 leaders in marketing, e-commerce, IT, customer service and supply ...
Magic Quadrant for Mobile Application Development Platforms
[ Source: Antenna Software ]
October 2012-
Mobile application development is a very important and strategic IT topic. In 2012, Gartner is making major updates to this research to reflect market convergence. We analyze platforms that allow enterprises to build, support and manage mobile applications for both customers and employees.
Bring Your Own Device (BYOD) & Business Networks
[ Source: Blue Coat ]
October 2012-
Learn how to control, optimize and accelerate BYOD traffic and minimize its impact on business applications.
Estimating the Cost of a GIS in the Amazon Cloud
[ Source: ESRI ]
October 2012-
Geographic information system (GIS) and information technology (IT) managers see the cloud as a compelling argument for leveraging off-premises hardware resources and reducing local infrastructure costs. But how does one go about calculating the cost of using cloud resources in lieu of using on-site infrastructure?
The purpose of this paper is to help the reader understand how costs are calculated for cloud services - using Amazon™ Elastic Compute Cloud (EC2) as an example - and ...
The Impact of Open Source in Financial Services: A Chief Architect's Perspective
[ Source: Black Duck Software ]
October 2012-
Black Duck seeks the insights of senior executives on open source software (OSS) trends and recently interviewed Eric Newcomer, an industry veteran with more than 30 years of experience. Eric was Chief Architect, Investment Banking IT for Credit Suisse, and he has also served as Chief Technical Officer of IONA Technologies. In this brief question-and answer interview he agreed to share his thoughts with the community on the use of open source in the financial services ...
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer
[ Source: IBM ]
September 2012-
Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...