Uniting Disparate Cross-Team Customer Data to Achieve Expense Reduction and Revenue Growth
[ Source: Avidian Technologies ]
May 2010-
For Cisco-Eagle, as with any company, maintaining consistent, timely and accurate customer data is a mission-critical goal. But with a diverse customer base of approximately 9,000 clients ranging from Texas Instruments to Wal-Mart to General Electric, Cisco-Eagle found that inconsistencies across interdepartmental groups, particularly between the marketing and sales departments, in the way customer information was being entered, stored, and tracked was leading to tens of thousands of dollars in avoidable expenses and even more in ...
Hyundai Engages Bitrix For Advanced Enterprise Communications
[ Source: Bitrix ]
June 2010-
A customer-oriented business is normally as effective as its internal communications. Hyundai’s business practices emphasize high-quality service based on pervasive workflow and well-established processes. There is a close connection between successful customer relations and the effectiveness of internal communications. And a powerful yet user-friendly intranet solution is just the means for reaching this ambitious goal by capitalizing on transparent business processes and a highly motivated employee community.
Bitrix Intranet Portal Assists Insurance Group In Project Management
[ Source: Bitrix ]
May 2010-
Omniasig is part of Vienna Insurance Group, one of the largest insurance groups in Central and Eastern Europe, active worldwide and headquartered in Vienna. The company optimized its internal work by implementing Bitrix Intranet Portal: Office Edition, which improved project management capabilities and automation of routine administrative duties.
Development Of Uniform Management System For Airline In The Middle East
[ Source: Sonata Software Limited ]
April 2010-
An airline in the Middle East wanted to automate its Uniform Management System, which was mapped to Oracle Inventory, for issuing uniforms to employees and updating stocks. Sonata developed an application on Oracle Applications Release 12 by customizing the required pages and developing the required custom interfaces of the Uniform Management System. Sonata also set up a Web Store by mapping the customer's requirements to Oracle Inventory and HR Self-Service Modules, and interfacing Oracle Applications with ...
IDC Expert ROI Spotlight
[ Source: NetApp ]
December 2009-
This research paper outlines how the Pennsylvania Office of Attorney General realized a three year ROI of 202% by using NetApp solutions to reduce infrastructure costs, increase user productivity, reduce downtime, and improve IT staff efficiency.
Learn how they achieved annual benefits such as:
• Average of $556K in avoided new server savings
• Average of $300K in disk space savings
• Downtime reduced by over 18 hours
• Average cost reduction of $2,134,548
Tensoft Case Study: Milestone Internet Marketing
[ Source: Tensoft ]
January 2010-
Milestone Internet Marketing,based in Santa Clara, Calif., is a provider of Internet marketing solutions for the lodging industry. As the company added customers and services, Milestone found managing and recognizing revenue to be an escalating challenge. Because its clients not only pay for Web site creation and management but also a host of incremental features and services that are invoiced in a variety of ways, revenue tracking was inconsistent, and its customer service capability ...
Improving Financial Aid Verification With ECM
[ Source: Optical Image Technology - DocFinity ]
December 2009-
This article explains Palm Beach State College's implementation of DocFinity electronic document management and workflow software to automate the student financial aid verification process. Results included greater accuracy, improved security, quicker processing, better service, and more. Special attention is given to point-of-entry scanning and workflow.
Case Study: Guidewire - Rosgosstrakh
[ Source: Guidewire Software ]
February 2008-
Rosgosstrakh (RGS) is Russia’s largest universal insurance company and the country’s market leader in the non-life insurance market. At RGS, customer service excellence requires uncompromising claims settlement standards to deliver consistent, high-quality claims resolution for all its customers in Russia. Delivering on this philosophy comes
with significant challenges as RGS’ service territory spans 11 time zones and includes 20 million individuals, and more than 200 thousand corporate clients, including key financial and industrial giants.
Case Study: Guidewire - Amica Mutual Insurance Company
[ Source: Guidewire Software ]
May 2008-
At Amica Mutual Insurance Co., the organization recognized the business and service opportunities afforded by a move to a modern claims handling system. Technology quickly became a catalyst in Amica’s drive to refine and improve its claims processes and service offerings.
Guidewire BillingCenter Brochure
[ Source: Guidewire Software ]
March 2005-
Guidewire BillingCenter is a comprehensive billing system for all lines of property/casualty insurance. BillingCenter is a flexible system designed to make it easier for insurers to: automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems – i.e. EFT, EBPP, check writing, payroll deduction, etc. BillingCenter is available as a standalone system or as part of the Guidewire Insurance Suite, and can ...