Putting the Efficiency Of End-To-End Automation To Work Across the Enterprise [ Source: IBM ]
April 2013- An end-to-end systems automation approach reaches across the enterprise's distributed and mainframe environments alike with scalability that can accommodate even the largest infrastructures. It is broad in scope to manage ever-increasing IT complexity. And it is integrated to tie together low-level information coming from critical resources with high-level views and control of the enterprise. The whole is greater than the sum of its parts, allowing operational simplicity, efficiency and consistency. IBM Systems Automation provides an ...
Customer Communications in Life Insurance: Enabling Profitable Growth [ Source: Cincom Systems ]
February 2013- This whitepaper from Strategy Meets Action (SMA) focuses on superior customer communication's role in capitalizing on the changes that are occurring in the life insurance industry. The twin pillars for profitable growth - new customer acquisition and improved retention - depend on high quality customer communications. This is not a case in which technology advancements fall short of needed solution requirements. The automated tools are in place. The capabilities for supporting the creation, management, and ...
Unified Information Access for Financial Services Institutions [ Source: Attivio, Inc. ]
February 2013- This whitepaper explores new ways in which financial institutions can better optimize their information to support strategic interests, improve productivity, reduce costs, accelerate business processes, and allow staff to focus on the organization's core mission.
Three Rules for Building Smarter Order Management [ Source: IBM ]
January 2013-
A seamlessly orchestrated order management system lets companies cross over from simply filling orders to effectively leveraging inventory, maximizing internal and external resources and keeping order promises, which keeps customers happy.
Achieving this level of efficiency is possible with concerted focus on three critical goals:
1. Become truly cross-channel.
2. Remain nimble in your order management process.
3. Leverage inventory across all channels and organizations.
Understanding the complexity of B2B Integration: Insight for Mid-market Leaders [ Source: IBM ]
January 2013-
For midmarket businesses, integrating with customers and suppliers and ensuring supply chain visibility are more important now than ever before. B2B partner communities have gone global, and supply chains are constantly expanding and becoming more complex.
Organizations that make business partner collaboration and supply chain visibility an integral part of their business can drive better relationships with their business partners and experience higher operating profits.
In the Aberdeen Group report "...
Service Cloud: Deliver Next Generation of Customer Service [ Source: Salesforce.com ]
December 2012- Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers [ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy [ Source: Salesforce.com ]
December 2012- In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
Building profitable cross-channel. Using analytics and personalized marketing to increase revenue and customer loyalty [ Source: IBM ]
October 2012-
This white paper explores the fast-changing customer relationship landscape in financial services. It outlines strategies and technologies that financial services marketers can use to better understand customers and market effectively across traditional and digital channels, with sections on:
• Inbound marketing
• Event-based marketing
• Digital marketing and personalized retargeting
• Web analytics
• Mobile and social channels
• Customer lifecycle management
By combining analytics and cross-channel marketing automation, financial services providers ...
IBM's State of Marketing Survey 2012: Marketers' Biggest Challenges and Opportunities Reveal the Rise of the Empowered Customer [ Source: IBM ]
September 2012- Marketing technology is enabling profound changes in an organization's relationship with customers, creating new challenges and new opportunities. Getting an in-depth look at how marketers from across the globe are responding to this empowered consumer provides important insights into the underlying characteristics of successful marketing organizations. The third annual IBM State of Marketing Survey 2012 provides precisely this kind of insight. The 2012 survey results deepen our understanding of marketing practitioners' level of technology adoption and maturity ...
CRM Market Evaluation by Nucleus Research [ Source: Salesforce.com ]
September 2012- Get the CRM Technology Value Matrix by Nucleus Research that evaluates the usability and functionality of CRM solutions that support sales, marketing, and customer service for any-sized business. This Matrix will help you evaluate additions, upgrades, and changes to core CRM solutions.
Top 10 Features Small and Medium Businesses Need in a CRM Solution [ Source: Salesforce.com ]
September 2012- All sized organizations now recognize the value of using a CRM solution to manage interactions with customers, clients and sales prospects. This whitepaper helps small and medium sized businesses evaluate best CRM features to help solve challenges as they grow. Download now.
Deliver Trusted Data and Deeper Insights [ Source: SAP ]
September 2012-
Today's data explosion forces you to remove inefficiencies from data management
processes. SAP? BusinessObjects™ Data Services software helps integrate, transform, and improve your data at the enterprise level, letting you cost effectively deliver trusted information to all critical business functions.
The solution empowers IT groups with data profiling and text analysis tools to optimize operations, boost data quality, and gain essential access to disparate sources and applications.
Continuous Intelligence from Real Time Business Events [ Source: SAP ]
September 2012- A continuous flow of new information about your markets, customers, partners, and more is streaming into your business. Quickly making sense of this deluge of information is vital to maintaining a competitive edge. With SAP® Sybase® Event Stream Processor software, you can build applications that continuously glean intelligence from real-time business events-and understand and respond to what's happening right now.
How enabling Supply Chain visibility can improve the bottom line [ Source: IBM ]
August 2012- Virtually any supply chain inefficiency impacts the bottom line. Linking the operational benefits to the financial supply chain can help ensure that, overall, the organization reduces cost.
New rules for a new decade [ Source: IBM ]
August 2012- The complexities of today's economic environment and everexpanding global supply chains mandate new guidelines for peak performance. Volatile global market conditions and customer demand variability require optimal supply chain configurations to synchronize supply and demand.
Capitalizing on the Power of the Smarter Consumer [ Source: IBM ]
August 2012- Today's consumers are more connected, vocal and demanding than ever. In fact, technology is a given in the smarter consumer's life. But what other forces are driving shoppers today? Findings from our survey of more than 30,000 consumers in 13 countries tell us that consumers want to be heard, known and empowered. Savvy retailers will listen to today's smarter, connected consumer and leverage what they learn to empower their customers to shop when and how they want.
Managing Volatility Through Smart Inventory Planning [ Source: IBM ]
August 2012- This paper will consider the latest developments in inventory optimization technology, including a look at how leading CP companies are using this generation of inventory management tools to help minimize working capital, improve inventory positioning and management, redesign network stocking nodes, and improve customer service and overall profitability.
Enterprise Collaboration is Mobile Collaboration [ Source: BOX ]
October 2012- In today's mobile world, IT has a new challenge on its hands: ensuring that users can access and collaborate on content anytime, anywhere and on any device. There are five key challenges, including accommodating consumer-driven IT, making it easy to connect to content, realizing mobile ROI from legacy platforms, exploiting the social-business, and maintaining control while providing a simple user experience. Learn more about these challenges and how to overcome them.
10 Critical Sales Management Reports that Salesforce.com Can't Generate and 10 Reasons to Care [ Source: Birst ]
July 2012- Birst's Salesforce Reporting and Analytics helps sales managers analyze all of the critical salesforce.com data to uncover insightful pipeline information. Combining sales data with marketing, financial and operational data to obtain a comprehensive view of the pipeline is where Birst excels. Birst enables sales managers to address risks and issues proactively and make course corrections quickly.
Looking to switch customer service technology? [ Source: Salesforce.com ]
July 2012- Salesforce.com Service Cloud is now the leader in customer service. Learn what top industry voices have to say about Service Cloud vs outdated technologies.
The Benefits of Modern Customer Service [ Source: Salesforce.com ]
July 2012- This Beagle Research Group executive white paper describes these advantages of switching to a cloud-based contact centers, focusing on lower total cost of ownership, more deployment options and better service results.
Get CRM Magazine's 2012 Service Leader Award Report [ Source: Salesforce.com ]
July 2012- See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how Salesforce helps transform top companies into social enterprises.
Engaging Customers in the Social Era [ Source: Salesforce.com ]
July 2012- Top companies now know that social media is a powerful way to listen to their customers. The most successful service teams today are not only monitoring social, they're actively participating in the conversation. Learn how.
The Science of Social Listening for Customer Experience [ Source: Salesforce.com ]
July 2012- Customers today expect immediate service and fast resolutions from the social Web. These conversations are happening right now among millions of people. Are you listening? Learn how your business can transform the customer service experience.