Elobau Increases Productivity With CRM Software From Avidian Technologies
[ Source: Avidian Technologies ]
October 2010-
A key challenge Elobau faced in developing and maintaining strong customer relationships was the company had no formal method to track customer follow-up. Because a large part of Elobau's business is designing and manufacturing custom devices, some projects can take anywhere from one to three years to complete. Over such long periods of time, it is common for Elobau to work with many different individuals within customer organizations. The fact that precise follow-up records were ...
Cisco-Eagle Experiences Expense Reduction and Revenue Growth by Uniting Disparate Cross-Team Customer Data
[ Source: Avidian Technologies ]
May 2010-
For Cisco-Eagle, as with any company, maintaining consistent, timely, and accurate customer data is a mission-critical goal. But with a diverse customer base of approximately 9,000 clients ranging from Texas Instruments to Wal-Mart to General Electric, Cisco-Eagle found that inconsistencies across interdepartmental groups, particularly between the marketing and sales departments, in the way customer information was being entered, stored, and tracked was leading to tens of thousands of dollars in avoidable expenses and even more in ...
Uniting Disparate Cross-Team Customer Data to Achieve Expense Reduction and Revenue Growth
[ Source: Avidian Technologies ]
May 2010-
For Cisco-Eagle, as with any company, maintaining consistent, timely and accurate customer data is a mission-critical goal. But with a diverse customer base of approximately 9,000 clients ranging from Texas Instruments to Wal-Mart to General Electric, Cisco-Eagle found that inconsistencies across interdepartmental groups, particularly between the marketing and sales departments, in the way customer information was being entered, stored, and tracked was leading to tens of thousands of dollars in avoidable expenses and even more in ...
Cisco-Eagle: Achieving Expense Reduction and Revenue Growth by Uniting Disparate Cross-Team Customer Data
[ Source: Avidian Technologies ]
May 2010-
Cisco-Eagle found inconsistencies across interdepartmental groups, particularly between the marketing and sales departments, in the way customer information was being entered, stored, and tracked was leading to tens of thousands of dollars in avoidable expenses and even more in lost revenue. The company chose a CRM solution called Prophet, made by Avidian Technologies, to address the inconsistencies.
Solving Tech Support, CRM and Issue Tracking
[ Source: Adapt Data Solutions ]
March 2009-
This paper describes the implementation of a Web-based (SaaS) CRM and issue tracking platform for a Fortune 100 company in the oil and gas industry. The company worked with staff at Adapt Data Solutions to deliver a system that met its needs. Initial implementation was for a CRM/tech support system but eventually it was expanded to include eLearning, software downloads, repairs, and much more.
Infosys Helps ABS Ramp Up Customer Satisfaction
[ Source: Infosys Technologies ]
December 2008-
Argos Business Solutions wanted to enhance its feature-rich online loyalty and procurement system. It partnered with Infosys to roll out a secure, robust and scalable system with a user-friendly interface built on IBM's WebSphere Commerce. The system offers business customers agility in the customization of rewards programs and gives end users easier access to rewards.
Bulk TV & Internet Improves Financial Operations with Intacct
[ Source: Intacct Corporation ]
July 2008-
Satellite TV provider Bulk TV & Internet has improved its financial operations and strategic business decision-making process using the Intacct financial management system. The company has also leveraged Intacct's native integration with Salesforce.com to facilitate collaboration and more effective business processes between sales and finance.
Neocase: Toshiba Case Study
[ Source: Neocase Software, Inc. ]
February 2008-
The Toshiba Case Study discusses the challenges that brought the IT department within Toshiba to Neocase, and the resulting benefits of having implemented the Neocase Customer Service solution. Results: Better service, manageability, and visibility An increase in the number of monthly calls—which came from a variety of channels, including phone, fax, email, and the Web site—prompted the company to seek a new software solution.
Eskom: Business Transformation Through Process with ciboodle
[ Source: ciboodle ]
June 2008-
In an increasingly demanding market South Africa's state-owned electricity company had to develop a system that would allow their agents to access information more effectively, increase productivity, enhance customer service and reduce the overall cost to service customers.
Eskom's main business objectives were to improve the handling and recording of customer service requests, create a cohesive and efficient customer management system, and develop a unified case management to reduce multiple customer call backs.
<...
Standard Bank: Consolidation and Stabilisation with ciboodle
[ Source: ciboodle ]
September 2008-
Find out how Standard Bank of South Africa replaced its incumbent CRM system with Sword ciboodle to consolidate and stabilize its platform for future growth. With Sword ciboodle, SBSA was able to stabilize their system and safeguard its customer contact centers against the risk of service and database loss.