Website Usability and the Customer Experience
[ Source: Gartner Customer 360 Summit ]
January 2011-
During this presentation Gartner analyst Ray Valdes will discuss the user experience and what business
value it can provide, how organizations should choose user interface technologies to deliver a better user experience as well as the best practices and methodologies that organizations should adopt to gain an effective user experience.
Proactive End-User Experience Monitoring of Enterprise IT Services
[ Source: Hypersoft Information Systems ]
June 2010-
An introductory-level presentation with speaker notes focusing on the challenges of IT services user experience monitoring and analysis with proactive alignment to business goals. Its main parts consist of user experience definitions, the differences between user and system measurements of service quality, common metering techniques used by the companies at present time and their high and low points, real-world metering examples, as well as dwelling into strategic analysis pitfalls and opportunities. The paper offers the ...