A User-Centric Approach to Proactive IT Management
[ Source: Aternity ]
January 2011-
Read in only 5 pages about how Global 2000 organizations are monitoring end user behavior in physical and virtual desktop environments with Aternity’s Frontline Performance Intelligence Platform. Monitor the Cloud, drive SLAs, Citrix/VDI monitoring, and much more.
From Voice Over IP To Unified Communications Simplify System Management
[ Source: ShoreTel ]
October 2010-
Telephone system manageability depends to a great extent on the underlying architecture of the voice system. Some platforms are extensions of legacy voice switches, others are built on top of legacy data technologies, and still others were designed from the ground up for converged voice and data.
The architectural approach for integrating new systems has serious implications for management, because the different components of the consolidated voice system-such as voicemail, network call routing, ...
Building Reliable IP Telephony Systems: How Architecture and Design Differentiate ShoreTel from the Competition
[ Source: ShoreTel ]
October 2010-
Reliability is the most critical aspect of a business phone system. IP telephony systems will deliver differing service levels because their architecture is fundamentally different. Ironically, optimal architecture and design does not only deliver high reliability, but also produces a system that is easy to use and manage.
This whitepaper defines reliability and availability and then compares the approaches of various IP telephony vendors take to ensure high availability. You will see how ...
IP Telephony: Reliability You Can Count On
[ Source: ShoreTel ]
October 2010-
Constant phone service availability is crucial to today's businesses. Makers of traditional voice switches have developed systems that are available at least 99.999% of the time. Concerns that voice over IP (VoIP) may not offer this "five nine" availability has been one of the major impediments to convergence, but this should not be the case. The ideal IP telephony system is resilient and has no single point of failure.
This white paper compares three ...
The Cloud-based Telework Solution: Using the Cloud to Offload Remote Access Costs and Complexity
[ Source: Pareto Networks ]
June 2010-
By combining a cloud-based management platform with user-friendly devices, Pareto Networks has pioneered a new approach to remote access with the simplicity, centralized visibility & control, and economies of scale needed for broad deployment to permanent teleworkers. The Pareto Branch On DemandTM Solution enables organizations to fully realize the benefits of teleworking via a pay-as-you-grow subscription model and without the complexity or limitations of traditional multi-service router, firewall, SSL VPN or access point solutions.
API Considerations in CRM Vendor Selection
[ Source: OSF Global Services ]
September 2010-
APIs should be one of the key determining factors in deciding what CRM your company will use, according to OSF.
APIs are critical in determining how easily, or how hard, it is to interface your CRM with your other company software apps. They say that you save time and money by having a CRM with a good API readiness, and that the time and manpower you save with your IT people alone makes it a ...
9 Savvy Ways To Reduce The Cost Of Your Existing Enterprise IP Telephony Network
[ Source: BCS-IT ]
January 2010-
Enterprise IP telephony proved to be a great communication tool to unite distant employees in a solid team, to reduce costs for international calls, and to improve productivity. Moreover, there are many ways to make enterprise IP telephony network usage even more attractive. This white paper focuses on effective ways to reduce expenses for paid calls and other cost-saving measures.
The Hidden Cost Of Technology Failure In The Contact Center
[ Source: Empirix ]
September 2009-
A new survey conducted among UK enterprises by the Customer Experience Foundation, sponsored by Empirix, has uncovered the dramatic effect that delays in contact center technology projects can have on costs, customer service, and business overall. As part of the study, UK business, technical, and project management staff at more than 100 private sector companies were interviewed.
Telcos in the Cloud: Claiming a Seat at the Table
[ Source: VoiceCon ]
July 2009-
Given the myriad challenges telcos face to their core businesses, they cannot allow themselves to be left out of the emerging "cloud" revenue opportunity. They must get on the cloud bus or risk being thrown under it.
Also in this report:
- Telcos are beginning to insert themselves into the cloud conversation by
approaching the cloud in a way that highlights their current network assets and network-related capabilities.
...
Call Center And Contact Center Solutions
[ Source: Drishti-Soft Solutions ]
March 2008-
The Indian Domestic Call center industry is already worth about $1.8 billion and is expected to grow by 35% in the next four years. Given the tight working constraints of competition, resource expertise, and thinning margins, how can domestic call center increase profitability?