Service Cloud: Deliver Next Generation of Customer Service
[ Source: Salesforce.com ]
December 2012-
Realize the value and operating challenges of online support communities. Chatter Communities for Service solves nearly all of the traditional problems of online communities. Use it as a force multiplier for your support organization, and revenue generator for your sales and marketing teams.
Salesforce.com Positioned as a Leader in the Gartner Magic Quadrant for CRM Customer Service Contact Centers
[ Source: Salesforce.com ]
December 2012-
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors that are responding to the challenge of "any channel" customer engagement.
Find out why more than 100,000 customers worldwide rely on Salesforce CRM applications to transform their businesses. And then learn more about how the Service Cloud helps deliver great service at the lowest cost, while increasing:<...
Meet Customers Where They Are eBook: Incorporating Social Media Into Your Customer Service Strategy
[ Source: Salesforce.com ]
December 2012-
In order to satisfy today's customer, a case must be made to incorporate social media into your customer service strategy. Choose the customer service technologies that are ideal for your company in order to enable customer service through online and offline touch points, establish smart listening, engage your community, and consistently respond to customer issues. Get the eBook now!
Looking to switch customer service technology?
[ Source: Salesforce.com ]
July 2012-
Salesforce.com Service Cloud is now the leader in customer service. Learn what top industry voices have to say about Service Cloud vs outdated technologies.
The Benefits of Modern Customer Service
[ Source: Salesforce.com ]
July 2012-
This Beagle Research Group executive white paper describes these advantages of switching to a cloud-based contact centers, focusing on lower total cost of ownership, more deployment options and better service results.
Get CRM Magazine's 2012 Service Leader Award Report
[ Source: Salesforce.com ]
July 2012-
See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine, and how Salesforce helps transform top companies into social enterprises.
Engaging Customers in the Social Era
[ Source: Salesforce.com ]
July 2012-
Top companies now know that social media is a powerful way to listen to their customers. The most successful service teams today are not only monitoring social, they're actively participating in the conversation. Learn how.
The Science of Social Listening for Customer Experience
[ Source: Salesforce.com ]
July 2012-
Customers today expect immediate service and fast resolutions from the social Web. These conversations are happening right now among millions of people. Are you listening? Learn how your business can transform the customer service experience.
Complimentary Gartner MQ report for CRM Customer Service
[ Source: Salesforce.com ]
July 2012-
Gartner's 2012 Magic Quadrant for CRM Customer Service Contact Centers looks at vendors responding to the challenge of "any channel" customer engagement. Follow the leaders and see why customers rely on Salesforce to transform their businesses.
The Mini-Guide to Social Customer Service
[ Source: Salesforce.com ]
July 2012-
Social media is turning customer service and support on its head. It is fundamentally changing how, where and to whom people look for help. Learn Get the 6 Key Areas to Social Service & Support that top companies use to overcome today's challenges.